Exam Name: Selling HP Personal Systems Services 2018
Certification Provider: HP
Corresponding Certification: HP Sales Certified
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Updated: Sep 12, 2026
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HP HP2-H65 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Positioning Services Solutions | - Handling objections and demonstrating ROI - Articulating value propositions |
| Understanding HP Personal Systems Services | - HP Services portfolio overview - Key features and benefits of services offerings |
| Service Support and Deployment | - Support service options - Deployment and lifecycle services fundamentals |
| Upsell and Cross-Sell Opportunities | - Maximizing customer value through additional offerings - Identifying complementary services |
| Sales Process and Customer Engagement | - Identifying customer needs and requirements - Discovery and consultative selling techniques |
HP Selling HP Personal Systems Services 2018 Sample Questions:
How do HP Services help customers save money and simplify processes? (Select two.)
- A. They cover 80% of out-of-warranty repairs.
- B. They cover in-warranty devices from non-HP brands.
- C. They enable customers to concentrate on core business activities.
- D. They provide free delivery.
- E. They limit unexpected costs.
Which types of HP Services contracts are available to your customers? (Select two.)
- A. Durational
- B. Standard
- C. Custom
- D. Adjustable
- E. Transactional
Your customer, a local hospital, is concerned with unexpected repair costs due to spills and dropped devices while doctors visit with their patients. They are also concerned with data security on these devices if the hard drive fails. Which services would you offer?
- A. Next Business Day Onsite and Installation
- B. Accidental Damage Protection and Next Business Day Onsite Services
- C. Configuration Services and Defective Media Retention
- D. Accidental Damage Protection and Defective Media Retention
Which lifecycle stage ensures that the end-users are immediately productive with devices and includes device delivery, full installation, setup, and data migration?
- A. Discover and Design
- B. Maintain
- C. Dispose and Refresh
- D. Deploy
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