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HP Selling HP Personal Systems Services 2018 Sample Questions:

1. Besides explaining that HP has installment payment solutions, how else should you counter a customer's objection that services cost too much?

A) HP Services can immediately and seamlessly replace your help desk.
B) HP Services can be purchased at extremely discounted prices.
C) HP Services give you predictability and greater control of the Total Cost of Ownership.
D) HP prevents your IT team from needed to spend time working on HP devices, which allows them to focus on their main purpose (innovation).

2. HP Next Business Day Onsite services benefit customers in which ways? (Select two.)

A) They cover repairs due to spills, drops, or electrical surges.
B) They enable IT resources to focus more on the value-added business tasks.
C) They can be enhanced by adding remote support for minimal additional cost.
D) They automatically come with the Image and Application service.
E) They help minimize the impact of downtime on the business.

3. With Next Business Day Onsite, what happens if remote support is not possible for the customer?

A) An authorized HP services technician arrives to train the IT team how to repair the device onsite the next business day.
B) An authorized HP services technician helps the customer get started with the HP Maintenance Kit Shipment/Replacement the next business day.
C) An authorized HP services technician ships a replacement device and the customer ships the previously used storage media to a recycling facility on the next business day.
D) An authorized HP services technician arrives to repair the device onsite on the next business day.

4. When an HP Partner First Services reseller engages the help of a Services Contract Specialist Distributor to determine special pricing, who leads the sale with the customer?

A) Services Contract Specialist Distributor
B) HP Partner First Services reseller
C) Contractual Services area manager
D) HP Partner Account Manager

Solutions: