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HP HP5-B04D Exam Syllabus Topics:

SectionObjectives
Sales Strategy and Value Positioning- Competitive differentiation
  • 1. Total cost of ownership (TCO)
    • 2. HP vs competitors positioning
      - Solution-based selling
      • 1. Industry-specific solutions
        • 2. Customer needs analysis
          Services, Support, and Lifecycle- Security and manageability
          • 1. Device management tools
            • 2. Endpoint security features
              - Warranty and support services
              • 1. Care Pack services
                • 2. Device lifecycle management
                  HP Printing Portfolio- HP LaserJet and InkJet product families
                  • 1. Business printing use cases
                    • 2. Key features and positioning
                      - Print solutions and services
                      • 1. Managed Print Services (MPS)
                        • 2. Security and workflow solutions
                          HP Personal Systems (PS) Hardware- Workstations and desktops
                          • 1. Use cases and segmentation
                            • 2. Configuration options
                              - Commercial PCs and notebooks
                              • 1. Elite and Pro series positioning
                                • 2. Performance and security features

                                  HP Delta - Selling HP Printing and Personal Systems Hardware Sample Questions:

                                  1. Your customer is scanning large numbers of documents. They are finding that the built-in Optical Character Recognition (OCR) in their Flow MFP 575 is not able to keep up with the processing demands to create editable, searchable documents.
                                  Which solution should you recommend?

                                  A) HP Embedded Capture
                                  B) HP Capture and Route
                                  C) HP Digital Sending Software
                                  D) HP Access Control


                                  2. According to IDC research regarding IT staff productivity, user productivity, and IT cost reductions, which product enables annual savings of $32,000 per 100 users?

                                  A) HP Client Automation
                                  B) Microsoft System Center
                                  C) Intel vPro
                                  D) LANDesk


                                  3. Your customer needs to create and edit high quality video using the 4k standard. Which interconnection supported on the HP ZBook 15 mobile workstation should you recommend?

                                  A) USB 2.0
                                  B) Thunderbolt
                                  C) Gigabit Ethernet
                                  D) USB 3.0


                                  4. Which statement best describes the key features of the OfficeJet Pro series?

                                  A) OfficeJet Pro series printers deliver outstanding efficiency and reduce energy costs by 30%.
                                  B) OfficeJet Pro series printers require minimal maintenance and use half the number of cartridges as competing devices.
                                  C) OfficeJet Pro series printers reduce the carbon footprint by over 45%.
                                  D) OfficeJet Pro series printers operate at twice the speed and half the cost of color laser printers.


                                  5. What is the advantage to the customer of HP pigmented OfficeJet inks with enhanced
                                  durability'?

                                  A) A lower cost per page because cartridges last longer
                                  B) Reduced risk of smearing and fading
                                  C) No leakage from cartridges
                                  D) Lower entry price


                                  Solutions:

                                  Question # 1
                                  Answer: C
                                  Question # 2
                                  Answer: D
                                  Question # 3
                                  Answer: B
                                  Question # 4
                                  Answer: D
                                  Question # 5
                                  Answer: B

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