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IBM Assess: Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. What is a service owner responsible for?

A) Carrying out the service operation activities needed to support a service
B) Continual improvement of a service
C) Designing and documenting a service
D) Producing a balanced scorecard showing the overall status of all services

2. Which statement describes IT processes?

A) Activities designed to make delivering IT services more effective and efficient.
B) The people and the tools they use to carry out activities.
C) Interrelated activities carried out to create value for customers or stakeholders
D) Capabilities that reduce IT costs.

3. How can an incident management process provide value to the business?

A) to enable users to resolve problems
B) to reduce the impact of service outages
C) to align people and processes for the delivery of service
D) to help control infrastructure cost when adding new technology

4. What are two benefits that an IT asset management solution can provide? (Choose two.)

A) Increase asset functionality
B) Real-time asset monitoring
C) Increase productivity
D) Reduce total cost of ownership
E) Faster software provisioning

5. A service provider company is managing 5,000 servers in their customers' environments. Their customers' 20 networks are isolated from each other but accessible through a firewall from the management network where IBM Tivoli Application Dependency Discovery Manager (TADDM) Storage Server resides. What would be the best TADDM architecture for this scenario?

A) TADDM Streaming Deployment
B) TADDM Domain Deployment
C) TADDM Storage Deployment
D) TADDM Synchronization Deployment

Solutions: