Exam Name: IBM Information Management Front End Tools and Processes
Certification Provider: IBM
Corresponding Certification: IBM Certified Specialist
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Instant Download IBM : C2090-045 Questions & Answers as PDF & Test Engine
Updated: Aug 20, 2026
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IBM C2090-045 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Support Tools | 35% | - Technote and CAST database - RETAIN system commands and records - Flash and product support resources - IBM Support Assistant - CCWIN usage and navigation |
| Topic 2: Service Processes & Standards | 25% | - Problem diagnosis and resolution steps - CRF and DCF documentation - APAR and fix handling - Service given codes and metrics |
| Topic 3: PMR Management & Workflow | 30% | - FastPath and escalation rules - PMR ownership and tracking - OneTeam support model - Transfer between Front End and Back End |
| Topic 4: General Knowledge | 10% | - Information Management product basics - Customer entitlement and licensing |
IBM Information Management Front End Tools and Processes Sample Questions:
1. When working on a OneTeam PMR, how does a FrontEnd engineer show that they have primary responsibility for the PMR from the beginning to the end?
A) Enter their name in the Resolver field of the PMR and demonstrate responsibility for resolution.
B) Taking Ownership and marking this in the Owner field of the PMR.
C) Taking Ownership and marking this in the Keyword 1 field of the PMR.
D) Write their name in the PMR text and explain that they are responsible for this PMR.
2. A customer with a Passport Advantage contract has opened a Severityl PMR. What is the responsiveness target for this PMR?
A) within one hour
B) within two hours
C) within five hours
D) the best endeavors
3. What is a difference in the handling of FastPath PMRs in comparison to other OneTeam PMRs?
A) FastPath PMRs will be quickly transferred to BackEnd.
B) FastPath PMRs will not be worked on by the FrontEnd.
C) Customer will not be contacted in national language for FastPath PMRs.
D) Customer will receive less Service for FastPath PMRs.
4. Which guidelines must be followed when a FrontEnd engineer transfers a PMR to the BackEnd?
A) FastPath guidelines
B) guidelines on Product Support page
C) OneTeam guidelines
D) guidelines onw3.ibm.com/oneteam
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: B | Question # 3 Answer: A | Question # 4 Answer: A |
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