Exam Name: Microsoft Dynamics 365 for Customer Service (MB2-718日本語版)
Certification Provider: Microsoft
Corresponding Certification: Microsoft Dynamics 365
Over 42917+ Satisfied Customers
Instant Download Microsoft : MB2-718日本語
Check Updated on: Jul 30, 2026
No. of Questions: 90 Questions & Answers with Exam Engine
Download Limit: Unlimited
Instant Download: Upon successful payment, Our systems will automatically send the product you have purchased to your mailbox by email. (If not received within 12 hours, please contact us. Note: don't forget to check your spam.)
100% Money Back Guarantee
ActualVCE has an unprecedented 99.6% first time pass rate among our customers. 
We're so confident of our products that we provide no hassle product exchange.
- Best exam practice material
- Three formats are optional
- 10+ years of excellence
- 365 Days Free Updates
- Learn anywhere, anytime
- 100% Safe shopping experience
Microsoft MB2-718 Exam Syllabus Topics:
| Topic | Details |
|---|---|
| Manage Cases, the Knowledge Base, and the Interactive Service Hub (25% - 30%) | |
| Create and manage cases | -Manage case lists and views, search for case records, create a new case record, convert activities to cases, perform case resolution processes, implement case routing rules; set up and configure case creation and update rules, implement parent/child cases, merge cases |
| Create and manage the knowledge base | -Search for articles; associate an article with a case; use knowledge base articles to help resolve cases; create, manage, and maintain knowledge base article templates; create, modify, and publish knowledge base articles; format articles; attach knowledge base articles to email messages |
| Install and configure Microsoft Dynamics CRM Server | -Install sample data; install and configure language packs, install the email router, configure server synchronization, configure SharePoint integration, install the SSRS data connector |
| Manage the Interactive Service Hub | -Implement single-stream and multi-stream dashboards, manage queues and cases from streams |
| Manage Queues, Entitlements, and Service Level Agreements (SLAs) (20% - 25%) | |
| Create and manage queues | -Differentiate between queue types, create and maintain queues, add cases and activities to queues, reconfigure queue items, implement case routing |
| Create and manage entitlements | -Define entitlements, create and maintain entitlement templates, create and configure a new entitlement, create entitlements and add entitlement lines, apply entitlements to cases, associate products, associate entitlement channels, associate an SLA, activate and deactivate entitlements, renew an entitlement |
| Create and manage SLAs | -Define standard and enhanced SLAs, implement SLA actions and details, use SLAs on-demand, manage cases with standard and enhanced SLAs |
| Implement Service Management Analysis and Voice of the Customer Surveys (15% - 20%) | |
| Perform service management analysis | -Create Microsoft Power BI dashboards, create service dashboards, design and create system charts, identify goal management components, define goals, implement and configure Advanced Find, create editable grids, identify service report types, design reports, export content to Microsoft Excel |
| Upgrade Microsoft Dynamics CRM and other components | -Identify VOC features and components, install and configure VOC, create survey forms, create surveys by using the survey designer, create and configure surveys, link survey questions, pipe data into surveys, route responses, configure survey distribution options, identify and configure survey result options |
| Manage the Unified Service Desk (USD) (15% - 20%) | |
| Install and configure the USD application | -This topic may include: Install and configure the USD application; define User Interface Integration (UII) actions and calls; create an action call; manage connections by using Connection Manager, Global Manager, and debugger |
| Implement hosted controls | -Create hosted controls, implement toolbars, identify and declare common events, implement window navigation rules, create and configure default and specific rules, implement data and replacement parameters |
| Configure server-side synchronization | -Manage USD sessions, configure user settings and options, create agent scripts, identify debugger capabilities and components, view page data and parameters in the debugger |
| Manage Dynamics Field Service and the Interacitve Services Hub (15% - 20%) | |
| Install and configure Dynamics 365 Field Service | -Plan a Field Service implementation; identify Field Service security roles and administration tasks; view and configure the schedule board; implement the schedule assistant; identify work order relationships; identify accounts, incident types, and service task types; identify agreement options; configure agreement bookings and invoices |
| Manage the Field Service mobile app and other Field Service features | -Identify features and limitations of the mobile app, configure the Field Service mobile app, review customer assets, manage the purchase order process, manage inventory, process returns |
How much MB2-718 Exam Cost
The price of the MB2-718 exam is $165 USD.
Reference: https://www.microsoft.com/en-us/learning/exam-mb2-718.aspx
Increasing supporters
Our supporter of MB2-718日本語 study guide has exceeded tens of thousands around the world, which directly reflects the quality of them. Because the exam may put a heavy burden on your shoulder while our practice materials can relieve you of those troubles with time passing by. Just spent some time regularly on our MB2-718日本語 exam simulation, your possibility of getting it will be improved greatly. For your information, the passing rate is over 98% up to now. Up to now our practice materials consist of three versions, all those three basic types are favorites for supporters according to their preference and inclinations. On your way moving towards success, our MB2-718日本語 preparation materials: Microsoft Dynamics 365 for Customer Service (MB2-718日本語版) will always serves great support.
New updates
In recent years, some changes are taking place in this line about the new points are being constantly tested in the Microsoft Dynamics 365 for Customer Service (MB2-718日本語版) real exam. So our experts highlight the new type of questions and add updates into the practice materials, and look for shifts closely when they take place. As to the rapid changes happened in this exam, experts will fix them and we assure your MB2-718日本語 exam simulation you are looking at now are the newest version. Materials trends are not always easy to forecast, but they have predictable pattern for them by ten-year experience who often accurately predict points of knowledge occurring in next MB2-718日本語 preparation materials: Microsoft Dynamics 365 for Customer Service (MB2-718日本語版).
Quick acquisition
The internet is transforming society, and distance is no longer an obstacle. You can download our MB2-718日本語 exam simulation from our official website, which is a professional platform providing the most professional practice materials. You can get them within 15 minutes without waiting. What is more, you may think these high quality MB2-718日本語 preparation materials: Microsoft Dynamics 365 for Customer Service (MB2-718日本語版) require a huge investment on them. Actually we eliminate the barriers blocking you from our practice materials. All types are priced favorably on your wishes. Obtaining our MB2-718日本語 study guide in the palm of your hand, you can achieve a higher rate of success. Besides, there are free demos for your careful consideration to satisfy individual needs.
MB2-718 Exam topics
Candidates must know the exam topics before they start of preparation. Because it will really help them in hitting the core. Our MB2-718 exam dumps will include the following topics:
- Manage Queues, Entitlements, and Service Level Agreements (SLAs) 20%-25%
- Implement Service Management Analysis and Voice of the Customer Surveys 15%-20%
- Manage Dynamics Field Service and the Interactive Services Hub 15%-20%
- Manage the Unified Service Desk (USD) 15%-20%
- Manage Cases, the Knowledge Base, and the Interactive Service Hub 25%-30%
In this social-cultural environment, the MB2-718日本語 certificates mean a lot especially for exam candidates like you. To some extent, these certificates may determine your future. With respect to your worries about the practice exam, we recommend our MB2-718日本語 preparation materials: Microsoft Dynamics 365 for Customer Service (MB2-718日本語版) which have a strong bearing on the outcomes dramatically. For a better understanding of their features, please follow our traits mentioned below.
Advantages products
About choosing the perfect material, it may be reflected in matters like quality, prices, after-sale services and so on. MB2-718日本語 exam simulation is accumulation of knowledge about the exam strictly based on the syllabus of the exam. They give users access to information and exam, offering simulative testing environment when you participate it like in the classroom. Besides, contents of MB2-718日本語 study guide are selected by experts which are appropriate for your practice in day-to-day life. It is especially advantageous for busy workers who lack of sufficient time to use for passing the MB2-718日本語 preparation materials: Microsoft Dynamics 365 for Customer Service (MB2-718日本語版).
0 Customer ReviewsCustomers Feedback (* Some similar or old comments have been hidden.)
Related Exams
Instant Download MB2-718日本語
After Payment, our system will send you the products you purchase in mailbox in a minute after payment. If not received within 2 hours, please contact us.
365 Days Free Updates
Free update is available within 365 days after your purchase. After 365 days, you will get 50% discounts for updating.
Money Back Guarantee
Full refund if you fail the corresponding exam in 60 days after purchasing. And Free get any another product.
Security & Privacy
We respect customer privacy. We use McAfee's security service to provide you with utmost security for your personal information & peace of mind.
