Exam Name: Microsoft Dynamics 365 Fundamentals (CRM)
Certification Provider: Microsoft
Corresponding Certification: Microsoft Dynamics 365 Fundamentals
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Check Updated on: Oct 09, 2026
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Free demo, instant delivery, a year of free new-version downloads, bountiful discounts on your next purchase, and 24/7 agents with infinite patience: ActualVCE gives 2026 MB-910 candidates a worry-free route through Microsoft Dynamics 365 Fundamentals (CRM).
Microsoft MB-910 Exam Overview:
| Certification Vendor: | Microsoft |
|---|---|
| Exam Name: | Microsoft Dynamics 365 Fundamentals (CRM) |
| Exam Number: | MB-910 |
| Exam Price: | $99 USD |
| Exam Format: | Multiple-select, Multiple-choice |
| Available Languages: | English, Japanese, Chinese (Simplified), Korean |
| Certificate Validity Period: | Certification does not expire |
| Real Exam Qty: | 40-50 |
| Exam Duration: | 60 minutes |
| Related Certifications: | Microsoft Certified: Dynamics 365 Fundamentals (CRM) |
| Passing Score: | 700 |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Online proctored exam available through Pearson VUE |
| Pre Condition: | No formal prerequisites required; however, basic understanding of CRM concepts is recommended |
| Official Syllabus URL: | https://learn.microsoft.com/en-us/certifications/exams/mb-910 |
Microsoft MB-910 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Describe the capabilities of Microsoft Dynamics 365 Marketing (10-15%) | 10-15% | - Describe the marketing capabilities
|
| Topic 2: Describe the capabilities of Microsoft Dynamics 365 Sales (25-30%) | 25-30% | - Describe the core capabilities of Dynamics 365 Sales
|
| Topic 3: Describe the capabilities of shared features (10-15%) | 10-15% | - Describe the common elements
|
| Topic 4: Describe the capabilities of Microsoft Dynamics 365 Customer Service (25-30%) | 25-30% | - Describe customer service insights
|
| Topic 5: Describe the capabilities of Microsoft Dynamics 365 Field Service (10-15%) | 10-15% | - Describe the core capabilities
|
MB-910 Exam FAQ: Save Time, Read This
Microsoft Dynamics 365 Fundamentals (CRM) is an official Microsoft certification exam, listed under the code MB-910. Passing it earns the Microsoft Dynamics 365 Fundamentals certification at the Fundamentals level. It also ties into Microsoft Certified: Dynamics 365 Fundamentals (CRM). In an era of lifelong learning, this credential is one of the most efficient ways to prove your skills keep pace.
Microsoft Dynamics 365 Fundamentals (CRM) gives you 40-50 questions across 60 minutes. The efficient approach: one to two hours of daily timed practice in the ActualVCE engine builds both the knowledge and the pacing, so exam day feels like simply another well-run session.
Passing Microsoft Dynamics 365 Fundamentals (CRM) takes 700, and the official registration fee is $99 USD. Retakes cost the full $99 USD again, so treat your ActualVCE practice scores as the decision-maker: book when the passing line sits below your everyday results, not your best ones.
The Microsoft Dynamics 365 Fundamentals (CRM) syllabus is organized into 5 domains, led by Describe the capabilities of Microsoft Dynamics 365 Marketing (10-15%) (10-15%), Describe the capabilities of Microsoft Dynamics 365 Sales (25-30%) (25-30%), and Describe the capabilities of Microsoft Dynamics 365 Field Service (10-15%) (10-15%). The complete breakdown is above on this page; it is the fastest way to learn where your limited preparation hours belong.
No formal prerequisites required; however, basic understanding of CRM concepts is recommended
Vendor policies are revised periodically, so verify the current requirements before registering via the official exam page.
Yes on both counts. Download the free demo of the Microsoft Dynamics 365 Fundamentals (CRM) questions first, and browse the comments written by former customers for a second opinion. After purchase, new versions are sent to you as soon as they release, free for 365 days; after expiry, extending the update service costs 50% of the regular price.
Worry-free means a 100% money-back guarantee with stated conditions. Take the Microsoft Dynamics 365 Fundamentals (CRM) exam within 60 days of purchase; if you fail, you may claim a full refund, provided the exam matches your product. Attempts within 3 days of purchase are ineligible, as are downloaded-but-unused products, free materials, and expired orders; the candidate name must match the payer name. Submit a scanned enrollment slip and the official Score Report PDF within 2 days of the exam, and claims are processed within 7 days. Alternatively, exchange for two other exam products of equal value, free, keeping the update service on your original purchase.
Delivery is instant: download your files the moment you pay, with an email copy arriving within one minute. If nothing arrives within 2 hours, check spam and contact customer service, online 24/7 with infinite patience. Installation is unlimited across your computers.
Microsoft Dynamics 365 Fundamentals (CRM) Sample Questions:
You work for a job placement agency that uses Dynamics 365 Project Operations.
A client needs an expert plumber to handle an emergency situation at their office. You need to identify an expert plumber for the client.
What are two possible ways to achieve this goal? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.
- A. Open the client's project Gantt chart and filter by the term expert plumber.
- B. Open the Resource Utilization board and filter by the term expert plumber.
- C. Open the Schedule board and filter by the term expert plumber.
- D. Open the Resource Manager Dashboard and filter Role Utilization by the term expert plumber.
Correct Answer: B,C 🗳️
Explanation: Only visible for ActualVCE members. You can sign-up / login (it's free).
A company has a Dynamics 365 Sales implementation. The company wants to perform the following activities:
View LinkedIn information from within Dynamics 365 Sales.
Validate Dynamics 365 Sales data by using data from LinkedIn.
Which products should you use to perform each task? To answer, drag the appropriate products to the correct tasks. Each product may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Correct Answer:
Reference:
https://docs.microsoft.com/en-us/dynamics365-release-plan/2019wave2/dynamics365-sales/linkedin-sales- navigator-data-validation
https://www.linkedin.com/learning/dynamics-365-linkedin-sales-navigator-integration-2/install-the-linkedin- sales-navigator-widget
A company uses Dynamics 365 Customer Service.
A customer service agent needs to understand how knowledge search works.
How should you explain this feature?
Select the answer that correctly completes the sentence.
Correct Answer:
A company plans to implement new support software. You need to recommend solutions for the company.
What should you recommend to meet each requirement? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Correct Answer:
Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/omnichannel-agent-overview
A company allows customers to submit cases through its website. A case type field on the webform has sales and service options.
You need to add the case automatically to the sales or service queue based on the field value, using only out-of-the-box functionality. What should you configure?
- A. sequence
- B. assistant
- C. routing rule
- D. record creation and update rule
Correct Answer: C 🗳️
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