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Nokia SDM_2002001030 Exam Syllabus Topics:

Nokia SDM Certification - PS NSOP Sample Questions:

1. What is the correct initial response to a Customer complaint about Quality problems in Preventive Maintenance that is executed by an NSN subcontractor?

A) Make quality assessments and agree on a response plan with the Subcontractor.
B) Change the subcontractor.
C) Stop payment to Subcontractor until quality issues are fixed.
D) Stop issuing new PO's to the subcontractor.

2. Can the Lead Network Operations Business Manager start operational delivery after the baseline shows an expected 30% negative gross margin?

A) Yes. If the Cost Baseline is in line with the Business Case.
B) No. Maximum accepted negative gross margin is 10%.
C) Only after the Cost Baseline is approved according to the required approval levels in the Region.
D) Yes. NSN needs to fulfill its obligations and execute operational service delivery anyway.

3. Which of the following options contains the basic steps of the Contract Change Management process?

A) 1. Analyze change 2. Implement change 3. Close change.
B) 1. Analyze Change Request 2. Reject/Approve Change Request.
C) 1. Initiate change 2. Analyze change 3. Implement & Monitor change 4. Close change.
D) 1. Open Change Request 2. Reject/Approve Change Request.

4. What needs to be updated after approved scope change request?

A) Scope of Works
B) Account plan.
C) Risk management plan.
D) Communication plan.

5. What BEST describe the CM process?

A) Configuration Management controls all work orders and trouble tickets; manages and controls changes to the network.
B) Configuration Management manages and controls changes to the network & infrastructure, including acceptance, management & approval of work orders, analysis of trends in mobile networks.
C) Configuration Management plans, manages and controls changes to the network & infrastructure, including acceptance, management & approval of work orders, documentation, data management and integrity.
D) Configuration Management plans, manages and controls changes to the network & infrastructure, including acceptance, management & approval of work orders, documentation, Trouble Ticket reporting, invoicing.

Solutions: