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Nortel 920-131 Exam Syllabus Topics:

SectionObjectives
System Installation- Installing Symposium Express Call Center software
- Media card / telephony integration setup
Configuration and Administration- Auxiliary Data System (ADS) setup
- Voice services configuration
- ACD/DN configuration
Maintenance and Troubleshooting- Troubleshooting installation and runtime issues
- System monitoring and reporting
Installation Planning- Software installation preparation
- Server requirements and prerequisites
Symposium Express Call Center Overview- Call center concepts and ACD basics
- System architecture and components

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