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Oracle 1Z0-1064-26 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Fusion Service Overview and Setup | 15% | - Functional Setup Manager (FSM) usage - Security model, roles and access control - Service configuration basics |
| Knowledge Management | 15% | - Article management and access - Knowledge base setup and configuration |
| Omnichannel Communications | 15% | - Email, chat and CTI configuration - Work routing and queue setup - Media toolbar and agent notifications |
| Digital Customer Service (DCS) | 20% | - Themes, templates and page customization - DCS architecture and deployment - Authentication, profiles and security |
| Service Request Management | 25% | - Milestones and action plans - SR creation, lifecycle and processing - Service catalog and entitlements - SR categories, assignment rules and routing |
| Customization, Productivity and Analytics | 10% | - SmartText, hotkeys and audit features - OTBI reporting and integration basics - Application Composer and extensions |
Oracle Fusion Service 2026 Implementation Professional Sample Questions:
1. You are creating or editing a SmartText entry. Which four options can you insert into the entry?
A) URLs
B) Other SmartText entries
C) Tables
D) Text
E) Variables
F) Images
2. Which two are required to publish a completed Digital Customer Service (DCS) application?
A) moving the application to Staging and subsequently to Production status
B) a single "publish" action to complete the task
C) nothing (DCS applications are always available to all users.)
D) system administrator approval
3. You need to extract all service Request (SR) data from your Engagement Cloud site from the last 12 months.
Identify two valid approaches to get this large volume of data.
A) You must retrieve large volumes of data through a REST API endpoint.
B) You can download large volumes of SR data from the Analytics interface.
C) You can schedule incremental exports as ESS jobs (also known as a "scheduled process") on a periodic basis, such as weekly or monthly.
D) You can schedule a single export as an ESS job (also known as a "scheduled process") for all 12 months of SR data.
4. If you want to disable the ability to delete activities for all users, what action should you perform?
A) Remove the users of the roles who have the "delete activities" access.
B) Remove the "delete activities" role from all the users who have this role.
C) Remove the "delete activities" button from all pages used by the users who have this access.
D) Remove the "delete activities" privilege from all the roles for users who have this access.
5. Your customer noticed that all incoming messages containing MIME attachments that are either text or HTML are not being received.
What is the problem?
A) An administrator needs to set the profile option SVC_EMAIL_PROCESS_UNKNOWN_CUST to Y and schedule the process.
B) Incoming messages have a custom filter.
C) Incorrect configuration of the inbound profile option: SVC_INBOUND_EMAIL_MAX_ATTACH_SIZE.
D) The configured frequency to retrieve emails is too long.
Solutions:
| Question # 1 Answer: B,C,D,E | Question # 2 Answer: A,C | Question # 3 Answer: B,D | Question # 4 Answer: A | Question # 5 Answer: B |
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