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Oracle 1z0-981 Exam Syllabus Topics:

Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:

1. Which two types of joins are available in analytics?

A) Outer LTD) External
B) Internal
C) Intersection
D) Inner
E) Peripheral

2. Which three functions are not part of the math group of functions?

A) to_number
B) power
C) ceiling
D) lower
E) bitand
F) floor
G) length
H) round
I) rand
J) truncate

3. A contact center supervisor wants to assign an incident to an agent, A1. However, the supervisor finds that A1 is not available in the Assigned drop-down list in the incident workspace.
What could be the reason?

A) The profile to which the agent is assigned does not have the Incident Read option selected on the Permissions > Services tab.
B) The profile to which the agent is assigned does not have to appear in the Menu option selected on the Services tab.
C) The profile to which the agent is assigned does not have the incident workspace assigned.
D) The profile to which the agent is assigned does not have the Interface Access check box selected.
E) The profile to which the agent is assigned does not have a navigation set assigned.

4. Which two components can be edited in a standard report?

A) Non-selectable filters
B) Graphs
C) Permissions
D) Column headings
E) Schedules
F) Report headings

5. Examine these functions:
f1- apply() f2 - setup(), f3 - validate(), f4 - cleanup(), f5- fetchObject() What is the correct sequence of execution of these functions during custom processes testing?

A) f2, f5, f3, f1, f4
B) f2, f5, f1, f3, f4
C) f5, f2, f3, f4, f1
D) f1, f2, f5, f3, f4
E) f1, f2, f4, f3, f5

Solutions: