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Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) Sample Questions:

1. Was ist ein Grund für die Kategorisierung von Vorfällen?

A) Feststellen, ob der Benutzer berechtigt ist, einen Vorfall für diesen bestimmten Dienst zu protokollieren
B) Damit die Incident Management-Datenbank für eine höhere Effizienz partitioniert werden kann
C) Damit dem Vorfall die richtige Priorität zugewiesen wird
D) Festlegen von Trends für die Verwendung in Problem Management- und anderen IT Service Management-Aktivitäten(ITSM)

2. Welche der folgenden Availability Management-Aktivitäten werden als proaktiv und nicht als reaktiv eingestuft?
1. Überwachung der Systemverfügbarkeit
2. Designing Verfügbarkeit in eine vorgeschlagene Lösung

A) Keine der oben genannten
B) 2 nur
C) 1 nur
D) Beides

3. Wofür werden Anforderungsmodelle verwendet?

A) Kapazitätsmanagement
B) Vergleich der Vor- und Nachteile verschiedener Service Desk-Ansätze wie lokal oder remote
C) Identifizieren häufig empfangener Benutzeranforderungen und Festlegen, wie diese behandelt werden sollen
D) Modellierung der Ankunftsraten und Leistungsmerkmale von Serviceanfragen

4. Prüfen, Handeln und Planen sind drei Phasen des Deming-Zyklus. Welches ist das vierte?

A) Implementieren
B) Messen
C) Durchführen
D) Tu es

5. Welche der folgenden Fragen beantwortet die Anleitung zur Servicestrategie, welche Services sollen wir für wen anbieten? Wie unterscheiden wir uns von konkurrierenden Alternativen? Wie schaffen wir Wert für unsere Kunden?

A) 3 nur
B) Alle oben genannten
C) nur 1
D) 2 nur

Solutions: