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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:

Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions:

1. Several teams repeatedly resolve the same type of incident without addressing why it keeps occurring.
Which practice should be strengthened?

A) Deployment management
B) Problem management
C) Availability management
D) Service desk

2. An organization releases a new feature to five percent of its users first, monitors service behaviour and user feedback, and only then extends the release to all users.
Which type of deployment approach is this?

A) Canary release
B) Pull deployment
C) Phased withdrawal
D) Big bang deployment

3. A newly released IT service has been impacted by downtime. Time to market is critical with this service and so the development team is pushing to continue releasing new features. A site reliability engineering (SRE) team has been assigned to the service.
Which approach should the SRE team recommend to balance the requirements for high availability and short time to market?

A) Focus on improving mean time between failures
B) Track the number and duration of incidents
C) Set an error budget for stability improvements
D) Review the system's warranty requirements

4. A service provider has engaged with a new service consumer who requires a mobile app to be developed so that they can exploit new markets. The service provider has appointed product owners to ensure that investments in new digital products are property justified.
How can the 'relationship management' practice help the product owners to achieve this objective?

A) By identifying and involving the service consumer stakeholders in establishing priorities for the mobile app
B) By ensuring that the deployment of infrastructure components is not delayed by unnecessary procedures and approvals
C) By assessing and comparing investment proposals for the services that the organization offers to its consumers
D) By using the concept of a minimum viable product to establish the technical and environment architecture

5. What is the MOST LIKELY reason for an organization to delay a transformation to high velocity?

A) The organization needs to maintain high levels of information security
B) The organization already uses an Agile approach to software development
C) The organization is not ready for a cultural change
D) The organization's customers value resilience over speed

Solutions: