Exam Name: ITIL Foundation (Version 5)
Certification Provider: Peoplecert
Corresponding Certification: Peoplecert Certification
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Check Updated on: Sep 27, 2026
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Peoplecert ITILFNDv5 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: ITIL Management Practices | - Service Management Practices Overview - General Management Practices Overview - Technical Management Practices Overview |
| Topic 2: Key Concepts of Service Management | - Organizations, Service Providers, Service Consumers - Products and Services - Value and Value Co-Creation |
| Topic 3: ITIL Service Value System (SVS) | - Continual Improvement - Guiding Principles - Service Value Chain - Governance |
| Topic 4: The Four Dimensions of Service Management | - Partners and Suppliers - Organizations and People - Information and Technology - Value Streams and Processes |
Peoplecert ITIL Foundation (Version 5) Sample Questions:
Why does ITIL consider outcomes, costs, and risks together when explaining value cocreation?
- A. Because outcomes eliminate the need to manage costs and risks
- B. Because value is created when desired outcomes are achieved while costs and risks are optimized
- C. Because risks are more important than outcomes
- D. Because costs are more important than outcomes
Correct Answer: B 🗳️
Explanation: Only visible for ActualVCE members. You can sign-up / login (it's free).
Which is an activity of the 'incident management' practice?
- A. Providing good-quality updates when expected
- B. Performing service reviews with customers
- C. Automating service requests to the greatest degree possible
- D. Assessing and prioritizing improvement opportunities
Correct Answer: A 🗳️
A company plans an improvement initiative and ensures it is clearly linked to organizational goals and objectives. Which continual improvement step is being performed?
- A. What is the vision?
- B. Where do we want to be?
- C. Take Action
- D. Where are we now?
Correct Answer: A 🗳️
Explanation: Only visible for ActualVCE members. You can sign-up / login (it's free).
Which set correctly lists the components of the ITIL Value System (VS)?
- A. Guiding principles, governance, discover, deliver
- B. Products, services, customers, suppliers, partners
- C. Guiding principles, governance, value chain, management practices, continual improvement
- D. Value streams, projects, releases, incidents, changes
Correct Answer: C 🗳️
Explanation: Only visible for ActualVCE members. You can sign-up / login (it's free).
Why is it important to seek feedback before, during, and after each iteration?
- A. To allow the team to follow the original design without interruption
- B. To ensure that each iteration is aligned with changing circumstances
- C. To document all activities in detail before starting the next iteration
- D. To ensure the project plan remains fixed and unchanged throughout development
Correct Answer: B 🗳️
Explanation: Only visible for ActualVCE members. You can sign-up / login (it's free).
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