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Peoplecert ITIL Foundation (Version 5) Sample Questions:

1. Why does ITIL consider outcomes, costs, and risks together when explaining value cocreation?

A) Because outcomes eliminate the need to manage costs and risks
B) Because value is created when desired outcomes are achieved while costs and risks are optimized
C) Because risks are more important than outcomes
D) Because costs are more important than outcomes

2. Which is an activity of the 'incident management' practice?

A) Providing good-quality updates when expected
B) Performing service reviews with customers
C) Automating service requests to the greatest degree possible
D) Assessing and prioritizing improvement opportunities

3. A company plans an improvement initiative and ensures it is clearly linked to organizational goals and objectives. Which continual improvement step is being performed?

A) What is the vision?
B) Where do we want to be?
C) Take Action
D) Where are we now?

4. Which set correctly lists the components of the ITIL Value System (VS)?

A) Guiding principles, governance, discover, deliver
B) Products, services, customers, suppliers, partners
C) Guiding principles, governance, value chain, management practices, continual improvement
D) Value streams, projects, releases, incidents, changes

5. Why is it important to seek feedback before, during, and after each iteration?

A) To allow the team to follow the original design without interruption
B) To ensure that each iteration is aligned with changing circumstances
C) To document all activities in detail before starting the next iteration
D) To ensure the project plan remains fixed and unchanged throughout development

Solutions: