Exam Name: ITIL V3 Foundation
Certification Provider: Peoplecert
Corresponding Certification: Peoplecert Certification
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Check Updated on: Sep 23, 2026
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Peoplecert CMS7 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Service Management as a Practice | - Role of service management - Definition of services and customers - Concept of best practices in service management |
| Service Lifecycle | - Continual Service Improvement - Service Strategy - Service Operation - Service Transition - Service Design |
| Processes and Functions | - Key ITIL processes and their purposes - Functions such as service desk, technical management |
Peoplecert ITIL V3 Foundation Sample Questions:
Effective release and deployment management enables the service provider to add value to the business by?
- A. Ensures that the fastest servers are purchased
- B. Delivering change, faster and at optimum cost and minimized risk
- C. Verifying the accuracy of all items in the configuration management database
- D. Ensuring that all assets are accounted for
Correct Answer: B 🗳️
Which of the following provides resources to resolve operational and support issues during Release and Deployment?
- A. Early Life Support
- B. Release Packaging and Build Manager
- C. Service Test Manager
- D. Evaluation
Correct Answer: A 🗳️
Which of the following is NOT a characteristic of a process?
- A. It is measurable
- B. A method of structuring an organization
- C. Delivers specific results
- D. Responds to specific events
Correct Answer: B 🗳️
Which of the following is concerned with fairness and transparency?
- A. Service Strategy
- B. Service Level Management
- C. Governance
- D. Capacity Management
Correct Answer: B 🗳️
Which of the following could BEST be described as "A decision support and planning tool that projects
the likely consequences of a business action"?
- A. A Service Improvement Plan (SIP)
- B. A Request for Change (RFC)
- C. A Problem model
- D. A Business Case
Correct Answer: D 🗳️
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