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Peoplecert ITIL V3 Foundation Sample Questions:

1. Effective release and deployment management enables the service provider to add value to the business by?

A) Ensures that the fastest servers are purchased
B) Delivering change, faster and at optimum cost and minimized risk
C) Verifying the accuracy of all items in the configuration management database
D) Ensuring that all assets are accounted for

2. Which of the following provides resources to resolve operational and support issues during Release and Deployment?

A) Early Life Support
B) Release Packaging and Build Manager
C) Service Test Manager
D) Evaluation

3. Which of the following is NOT a characteristic of a process?

A) It is measurable
B) A method of structuring an organization
C) Delivers specific results
D) Responds to specific events

4. Which of the following is concerned with fairness and transparency?

A) Service Strategy
B) Service Level Management
C) Governance
D) Capacity Management

5. Which of the following could BEST be described as "A decision support and planning tool that projects
the likely consequences of a business action"?

A) A Service Improvement Plan (SIP)
B) A Request for Change (RFC)
C) A Problem model
D) A Business Case

Solutions: