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SAP C_C4C14_1811 Exam Syllabus Topics:

SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. When would you implement the approval function in SAP Cloud for customer? Note: There are 2 correct answers to this question.

A) You want another user to view a business object before it can be processed further.
B) You want the direct approver of a business object to be the reporting line manager.
C) You want to define multiple review processes for the same business object
D) You want to define multiple review steps for the same business object.

2. Your test tenants have been upgrade. Your production tenants will be upgrade in two weeks. Which activities should you NOT perform during these two weeks in the production tenant? Note: there are 2 correct answer to this question.

A) Apply SDK solution
B) Upload data using the Mass Data Maintenance Tool
C) Create Business Roles
D) Request new tenants

3. What can you do to give the business user access to the Territory Management work center?

A) Assign the employee to the organizational structure
B) Create a new business role with the work center and assign it to the business user
C) Assign the business user to a territory
D) Use business scoping for the authorization of Territory Management

4. Which object is used for representing work tickets from SAP cloud for customer in SAP Multi Resource Scheduling?

A) Service order
B) Internal order
C) Debit memo request
D) Demand

5. A user reports an incident. The administrator determines that this incident needs to be reviewed by SAP Support. What is the next step the administrator must perform in SAP Cloud for Customer?

A) Respond to the requestor
B) Task over the incident
C) Forward the incident to the provider
D) Confirm the incident

Solutions: