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The KPI Institute C-KPIP Exam Syllabus Topics:

The KPI Institute Certified KPI Professional Sample Questions:

1. Which start target would you propose for "Training hours per year per employee (#)", tracked at organizational level?

A) 180
B) 24
C) 240
D) 4

2. Which of the statements below is correct?

A) Performance measurement should be done by specialized staff in this area
B) Performance management is another term for performance measurement (the terms are synonyms)
C) Performance management can be done well in isolation of performance measurement
D) Performance measurement is a subset of performance management

3. Which of the following words is not a KPI lifecycle phase?

A) Documentation
B) Selection
C) Activation
D) Notification

4. Who is responsible for monitoring the achievement of KPI targets?

A) Strategy/Performance Manager
B) Report generator
C) KPI owner
D) Data custodian

5. Which of the following are effectiveness KPIs?

A) Employee engagement index (# / %)
B) All the answers
C) Time to process request per agent (# / time)
D) Transportation capacity utilization (%)

Solutions: