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NEW QUESTION 42
Which option describes what a value "0" for Maximum Callbacks Per Calling Number represents for Courtesy Callback?
- A. Any number of callbacks are allowed.
- B. No Courtesy Callbacks are allowed.
- C. Callbacks have been temporarily suspended for dialed number.
- D. Courtesy Callbacks start when "0" calls are in the queue.
Answer: A
NEW QUESTION 43
Which four items does the Cisco Finesse administrative application allow administrators to configure?
(Choose four.)
- A. ready and login reason codes
- B. call variable and ECC variable layout
- C. upload third-party gadgets
- D. workflows and workflow actions
- E. connections to the CTI OS server and the Administration & Data server database
- F. cluster settings for VOS replication
- G. desktop layout and conference resources
- H. wrap-up reasons and phonebooks
Answer: B,D,F,H
NEW QUESTION 44
Which two actions are needed to enable VXML application detail reporting? (Choose two.)
- A. Enable Report Data Exclusive Filtering.
- B. Enable reporting for CVP VXML Server as well as VXML Application detail.
- C. Set user.vxml_detail_rpt.rpt_Serv to value 0.
- D. Set user.vxml_detail_rpt.rpt_Serv to value 1.
- E. Deploy CVP reporting server then associate CVP Call Server to the CVP reporting server.
Answer: B,E
NEW QUESTION 45
In the Cisco Unified Contact Center Enterprise solution with SIP Dialer, which option lists the correct order to setup the components (assuming the agent peripheral gateway host already exists)?
- A. install dialer, media routing peripheral gateway; configure dialer, port map, media routing peripheral gateway
- B. configure media routing peripheral gateway, dialer; install media routing peripheral gateway, dialer
- C. install media routing peripheral gateway, dialer; configure media routing peripheral gateway, dialer
- D. configure dialer, port map, media routing peripheral gateway; install dialer, media routing peripheral gateway
Answer: D
NEW QUESTION 46
You have deployed a VXML application named MyVXMLApp. Which variable name must be passed using one of the user.microapp.ToExtVXML ECC variables?
- A. vxmlapp=MyVXMLApp
- B. appname=MyVXMLApp
- C. app=MyVXMLapp
- D. application=MyVXMLApp
Answer: D
NEW QUESTION 47
Which statement about when you deploy Cisco Unified CCE on Cisco UCS C-Series Tested Reference Configuration Servers is true?
- A. You check/calculate if you have enough IOPS as described on Cisco Unified CCE docwiki VMs storage requirements.
- B. You do not need to check/calculate if you have enough IOPS as described on Cisco Unified CCE docwiki VMs storage requirements.
- C. You cannot add more disks, but you can connect the Cisco UCS C-Series TRC to the SAN in the network to meet IOPS requirements.
- D. You can add more disks to the Cisco UCS C-Series TRCs to meet IOPS requirements.
Answer: B
NEW QUESTION 48
Which batch script can be used to view VXML application states and port count for a Cisco Unified CVP VXML server?
- A. updateApp.bat
- B. displayApp.bat
- C. status.bat
- D. getVersions.bat
Answer: C
NEW QUESTION 49
Refer to the exhibit.
In Cisco Unified Contact Center Enterprise Outbound Option when configuring Transfer to IVR campaign, which two nodes can be used in the routing script to transfer the call to an external script (CVP VXML application)? (Choose two.)
- A. Send to VRU node
- B. Go to Script node
- C. Queue to Skill Group node
- D. Translation Route to VRU node
- E. Route Select node
Answer: A,D
NEW QUESTION 50
What is the semantic meaning of the RouterCallKeyDay variable?
- A. It represents a sequence number used for ordering rows for the same call.
- B. It represents a string that corresponds to the day that the call was taken. For example: at midnightit could advance from "Monday" to "Tuesday".
- C. It represents a number that corresponds to the day that the call was taken. For example: at midnight it could increment from 151191 to 151192.
- D. It represents a string that corresponds to a Globally Unique Call Identifier.
- E. It represents a number that uniquely identifies the call during the day it was taken. For example: at midnight it would reset to zero.
Answer: C
NEW QUESTION 51
With Cisco UCCE and CVP, calls that are routed to nailed-up mobile agents keep failing, which two options could be the cause? (Choose two.)
- A. No MTP resources configured to handle DTMF method mismatch.
- B. Unified CM Remote CTI Ports (RCP) has the outbound trunk in its calling search space.
- C. Incorrect Mobile Agent codec configured in the PG setup
- D. Unified CM SIP trunk has RFC2833 DTMF signaling method.
- E. The mobile agents are using Finesse 9.1(1) as desktop
Answer: A,B
NEW QUESTION 52
Refer to the exhibit.
Four calls enter the script in the exhibit but are queued due to no agents being available. Assume that the calls are equally distributed across the A, B, C, and D path in that order using the % Allocation Node and that the Queue to Skill Group Node priority is left at its default setting. Which call is answered first?
- A. The call that traversed through the A path.
- B. The call that traversed through the B path.
- C. The call that traversed through the C path.
- D. The call that traversed through the D path.
Answer: A
NEW QUESTION 53
Which CLI command is run on Cisco Unified Intelligence Center to check database replication?
- A. utils dbreplication status
- B. show replication status
- C. utils replication status
- D. show dbreplication status
Answer: A
NEW QUESTION 54
Which list of scripting objects is valid in a Consider If formula for Precision Queue?
- A. Call Type, PQ, Attribute, Call
- B. Call, Attribute, SkillGroup, Call Type
- C. Call, PQ, SkillGroup, Call Type
- D. Call, Call Type, Proficiency, SkillGroup
Answer: C
NEW QUESTION 55
Which
option is needed to configure "user.microapp.media_server="http://mediaserver" value on Cisco Unified Contact Center Enterprise scripts?
- A. mapping an IP address to hostname on Cisco Unified Contact Center Enterprise
- B. mapping an IP address to hostname on VXML gateway
- C. no default "mediaserver" in Cisco Unified CVP configuration
- D. Cisco Unified Customer Voice Portal to route calls to "mediaserver"
Answer: B
NEW QUESTION 56
In the Cisco Unified Contact Center Enterprise with Cisco Unified CVP, which two statements about how to increase the Cisco Unified CVP availability are true? (Choose two.)
- A. For a single data center with centralized deployment, deploy Cisco Unified CVP with N:N redundancy.
- B. Add load balancers to load balance .wav file requests across multiple Cisco Unified CVP Media Servers.
- C. Dedicate duplexed VRU peripheral gateways for each Cisco Unified CVP call server.
- D. Must have SIP Proxy server to pass messages between the gateways and the Cisco Unified CVP servers.
- E. Must have voice gateway TCL scripts to handle conditions where the gateways cannot contact the Cisco Unified CVP Call Server to direct the call correctly.
Answer: B,E
NEW QUESTION 57
Which two options affect the Ring No Answer behavior of the agent with the Cisco Unified Contact Center Enterprise Solution and Cisco Unified Customer Voice Portal? (Choose two.)
- A. Agent Desktop Ring No Answer time setting
- B. Cisco Unified Communications Manager unattended port setting
- C. Target Requery in an ICM script queue step
- D. CVP transfer timeout timer setting
Answer: A,C
NEW QUESTION 58
Which option describes the steps to configure a non-global Not Ready code for a Cisco Unified ICM team using Contact Center Enterprise solution with Cisco Finesse?
- A. Add team in ICM, add Not Ready reason code in ICM, add reason code to team in Cisco Finesse.
- B. Add team in ICM, add Not Ready reason code in Cisco Finesse, add reason code to team in Cisco Finesse.
- C. Add team in ICM, add Not Ready reason code in Cisco Finesse (uncheck "Global?" check box), add reason code to team in Cisco Finesse.
- D. Add Not Ready reason code in Cisco Finesse (uncheck "Global?" check box), add reason code to team.
Answer: C
NEW QUESTION 59
In a Cisco Unified Contact Center Enterprise deployment, callers report intermittent voice-quality issues. What might cause this problem?
- A. The Cisco Finesse is locking up because of a virus.
- B. The system has too few DSP transcoding resources to support all the calls across the WAN.
- C. Cisco Unified Communications Manager has too few conference bridge resources.
- D. The Cisco voice gateways have too few trunks to accept the inbound calls.
- E. A different voice codec is used by the caller and the agent.
Answer: B
NEW QUESTION 60
Which option about the ICM heartbeat interval and maximum number of missed heartbeats allowed between duplexed sides over the private network is true?
- A. 400 ms, 5 heartbeats
- B. 100 ms, 3 heartbeats
- C. 100 ms, 5 heartbeats
- D. 400 ms, 3 heartbeats
- E. The heartbeat interval and maximum missed heartbeats settings can be customized by a system administrator
Answer: C
NEW QUESTION 61
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