[Aug 26, 2022] Free ACSS 78950X Official Cert Guide PDF Download
Avaya 78950X Official Cert Guide PDF
Avaya 78950X Exam Syllabus Topics:
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NEW QUESTION 16
Contact Center calls arriving at the IP Office are not reaching the Avaya Contact Center Select (ACCS) system.
What is causing this problem?
- A. No agents are logged into any ACCS skillsets.
- B. The IP Office Short Code is not configured under the IP Office Server node.
- C. The control directory number is not acquired.
- D. The master script is not activated.
Answer: A
NEW QUESTION 17
A call variable is useful because of which two characteristics? (Choose two.)
- A. Their values can be changed during a call session to serve as a collector for caller entered information.
- B. They can be changed from call variable to global variable during a call session.
- C. Only call variables of type Integer can be used as wild variables.
- D. They can be assigned a range of values when they are created in the variable editor.
Answer: A,D
NEW QUESTION 18
To reduce implementation time, the partner has prepared the customer/partner supplied server in advance, and plans to complete the configuration at the customer's site. The partner has pre-installed Windows, and the Avaya Contact Center Select (ACCS) software, but without running the ignition Which deployment type does this represent?
- A. Trunkey option
- B. Hardware Appliance option
- C. Software Appliance option
- D. DVD option
Answer: A
NEW QUESTION 19
Which Contact Center component was previously using a combination of Active Directory -Lightweight Directory Services (AD-LDS) and Microsoft Access databases?
- A. CCMS
- B. CCMM
- C. CCT
- D. CCMA
Answer: C
NEW QUESTION 20
Which three methods of adding agents does Avaya Contact Center Select (ACCS) support? (Choose three.)
- A. Contact Center Management add agent
- B. Contact Center Management multi add option
- C. Contact Center Configuration Tool
- D. Contact Center Management create copy
- E. Contact Center Management add many users
Answer: B,C,E
NEW QUESTION 21
Which two licenses will an agent need when servicing the Customer_Service voice skillset, the EM_Customer_Service skillset, and the WC_Customer_Service skillset? (Choose two.)
- A. One multimedia license
- B. One mobile agent license
- C. One multiplicity license
- D. One voice license
Answer: C,D
NEW QUESTION 22
For which operation is the Outbound Mail Handler component of the Email Manager responsible?
- A. Logging into the corporate email server and sending the auto-reply
- B. Saving email attachments to the appropriate folder
- C. Applying the rules engine to determine what skillset to queue the contact to
- D. Retrieving email messages from the corporate email server
Answer: C
NEW QUESTION 23
What is the correct URI format for a controlled directory number 3200?
- A. sip:[email protected]
- B. sip:3200.sip.avaya.com
- C. sip:3200@sip:avaya.com
- D. 3200@sip:avaya.com
Answer: C
NEW QUESTION 24
The information used to populate Real Time Displays may be transmitted by using which two modes? (Choose two.)
- A. Unicast
- B. Anycast
- C. Multicast
- D. Broadcast
Answer: A
NEW QUESTION 25
In Avaya Contact Center Select (ACCS), voice calls are directed to ACCS via the ACCS SIP extension.
For voice calls to be answered by ACCS, what are two places where Route points (CDNs) are defined? (Choose two.)
- A. ACCS CCMA Configuration
- B. ACCS CCMM Administrator
- C. Orchestration Designer (OD)
- D. IP Office Configuration
Answer: C,D
NEW QUESTION 26
Which two statements about Campus Business Continuity are true? (Choose two.)
- A. To support Business Continuity resiliency, the Avaya Contact Center Select (ACCS) agents must each have an associated Windows domain user account in the same Windows domain as the active and standby servers.
- B. The active and standby Avaya Contact Center Select (ACCS) must be visualized on the same VMware host servers.
- C. The active and standby servers must be in the same location and network subnet using static IP addresses.
- D. The active and standby Avaya Contact Center Select (ACCS) servers are in different network subnets and/or campus locations.
Answer: B
NEW QUESTION 27
When configuring a scheduled backup using the Contact Center Database Maintenance utility, which three statements are true? (Choose three.)
- A. You can schedule on a frequency of a specific date.
- B. You can only backup one database (either CCMS, CCMA, CCT, or CCMM) at a time.
- C. Regularly occurring backups create a new backup folder for the previous backup.
- D. The backup folder contains backup files for each application you select.
- E. You can schedule multiple applications for backup in a single scheduling task.
Answer: A,B,D
NEW QUESTION 28
Which two statements about the Avaya Contact Center Select (ACCS) skillset are true? (Choose two.)
- A. Skillsets are referenced in both application flows and scripts.
- B. A skillset is a group of activity codes used for reporting purposes.
- C. Skillsets are only used for reporting purposes.
- D. A skillset is group of agents whose skills are similar.
Answer: A,B
NEW QUESTION 29
Refer to the exhibit.
What does the Mailbox status relate to?
- A. The connection with the multimedia database is established.
- B. The connection with the recipient mailbox is established.
- C. The connection with the multimedia system is established.
- D. The connection with the web communication server is established.
Answer: B
NEW QUESTION 30
When creating custom announcements for application flows and scripts, in which format should they be created?
- A. WAV files
- B. MP4 files
- C. MP3 files
- D. VBK files
Answer: C
NEW QUESTION 31
Before a skillset threshold class will apply to a skillset, which action must be taken?
- A. The skillset threshold class must be created and assigned to the skillset in Real-Time displays.
- B. The skillset threshold class must be created and applied to the agents servicing the skillset.
- C. The skillset threshold class must be created and assigned to the skillset in Orchestration Designer.
- D. The skillset threshold class must be created and assigned to the skillset in configuration.
Answer: D
NEW QUESTION 32
What are the high level configuration requirements for Avaya Aura Media Server (AAMS) HA?
- A. The UUID from Primary AAMS should be selected for use on Backup AAMS.
- B. The Replication account setup must be different between Primary and Backup AAMS.
- C. The UUID from Backup AAMS should be selected for use on Primary AAMS.
- D. Enable High Availability should only be selected on the Primary AAMS.
Answer: A
NEW QUESTION 33
How can a reset assignment be identified?
- A. The name will appear in the reset folder.
- B. The name will have two underscores behind the original assignment name.
- C. The name will have a .res extension.
- D. The reset assignment may be named by the user to distinguish it from the original.
Answer: A
NEW QUESTION 34
The SIP Domain for the IP Office is set to ukaccslpoll.lab.trn.com.
When administering the IP Office to work with Avaya Contact Center Select (ACCS), which two steps are required? (Choose two.)
- A. Verify that SIP Registrar Enable is configured in the IP Office VoIP settings.
- B. Administer the ACCS system SIP Domain to match the IP Office.
- C. Change the IP Office SIP Domain to match the ACCS system.
- D. Verify SIP trunks are available for the ACCS integration.
Answer: A,C
NEW QUESTION 35
In the Avaya Contact Center Select (ACCS) System Control and Monitor Utility, a gray padlock next to a service may indicate which two conditions? (Choose two.)
- A. The service is not licensed.
- B. The service is in the process of shutting down.
- C. The patches for that service are out of date.
- D. The service was disabled because it is not being used.
Answer: A,C
NEW QUESTION 36
Which three statements about Avaya Contact Center Select (ACCS) Software Appliance deployment are true? (Choose three.)
- A. The WebLM server Host ID is obtained from https;//weblm IP address:52233/WebLM/index.jsp
- B. ACCS Release 7.1 software is available as an Open Virtual Appliance (OVA) file.
- C. WebLM OVA must deployed with the Disk Format - Thick Provision Lazy Zeroed.
- D. It consists of Avaya Aura Media Server OVA and Avaya WebLM OVA,
- E. The ACCS software appliance is supported only on ESXI 6,7 virtualization environments.
Answer: C,D,E
NEW QUESTION 37
What happens after an agent enters an After Call Work Item activity code while on a skillset call?
- A. The skillset call is released and the agent goes Into After Call Work state.
- B. When the agent releases the skillset call, they are automatically placed in an After Call Work state.
- C. After releasing the call, the agent must go Ready before entering the After Call Work state.
- D. The agent goes into a Walk Away state.
Answer: B
NEW QUESTION 38
What are three of the requirements to generate a Certificate Signing Request (CSR) for IP Office server to communicate with Avaya Contact Center Select (ACCS)? (Choose three.)
- A. CA server used to generate the signed certificate must be an SMGR based Private CA.
- B. The signed certificate needs to be renamed to .crt and converted to pl2 format then imported into IP Office.
- C. Use an OpenSSL server to generate the CSR and a private key from the Openssl.cnf.
- D. Use CA server Public or Private to generate the signed certificate.
- E. The signed certificate needs in .pern format then imported into IP Office.
Answer: A,C,D
NEW QUESTION 39
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