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NEW QUESTION # 17
Assuming the Security setting is at its default status, which Service User in Security Administration is responsible for the Avaya IP Office™ user synchronization between the Avaya IP Office™ server and one-X® Portal?
- A. BusinessPartner
- B. Administrator
- C. ServiceUser
- D. EnhTcpaService
Answer: C
Explanation:
The ServiceUser in Security Administration is responsible for the Avaya IP Office™ user synchronization between the Avaya IP Office™ server and one-X® Portal. This user is typically used for system-level access and management tasks, such as synchronization and integration with other applications like the one-X® Portal.
NEW QUESTION # 18
A remote worker is using an Avaya SIP Client to connect to the IP Office and one-X® Portal located at their company's headquarters.
What are the two advanced technologies that can be used to enable the worker to re-register locally?
- A. Secure Real-time Transport Protocol (SRTP) and Simple Network Management Protocol (SNMP)
- B. Virtual Private Network (VPN) and Border Gateway Protocol (BGP)
- C. Border Gateway Protocol (BGP) and Extensible Messaging and Presence Protocol (XMPP)
- D. Split DNS and Port Address Translation (PAT)
- E. Network Access Control (NAC) and Session Initiation Protocol (SIP)
Answer: C,D
NEW QUESTION # 19
During the installation of a Server Edition, the New Hardware screen detects the presence of a second hard drive. For which application is this additional hard drive typically used?
- A. Call Detail Records
- B. Avaya Contact Recorder
- C. One-X® Portal
- D. Web Services
- E. Voicemail Pro
Answer: E
NEW QUESTION # 20
Which Configuration tile within the Configuration Wizard, must be populated first, before any other tiles can be seen?
- A. System
- B. Ignite
- C. Status
- D. Users
Answer: A
Explanation:
Within the Configuration Wizard, the System tile must be populated first before any other tiles can be seen. This step involves configuring the system settings, which are required as a foundational setup before proceeding with other configurations such as users, voicemail, or telephony settings.
NEW QUESTION # 21
What is the approach for updating the voice prompts on the Embedded Voicemail?
- A. Utilizing the Voice Wizard capability in the Manager Application
- B. Adopting the Embedded Monitoring Management tool
- C. Leveraging the External File Management feature in the System Status Application
- D. Using the Embedded File Management option in the Manager Application
Answer: D
NEW QUESTION # 22
Which two applications can be used to configure Users, Hunt Groups, and Incoming Call Routes with the most advanced settings? (Choose two.)
- A. Web Manager
- B. WebLM
- C. Web Manager Admin
- D. Manager
Answer: A,D
Explanation:
Reference:
https://downloads.avaya.com/css/P8/documents/101005690
https://downloads.avaya.com/css/P8/documents/101005673
NEW QUESTION # 23
When creating a Short Code that is to connect to a Start Point on the modules in Voicemail Pro, which short code feature can be used?
- A. Voicemail Call Flow
- B. Start Point Node
- C. Voicemail Collect
- D. Voicemail On
Answer: A
Explanation:
When creating a Short Code that connects to a Start Point on the modules in Voicemail Pro, the Voicemail Call Flow feature should be used. This feature allows the Short Code to trigger a specific voicemail flow, guiding calls to the defined start point within the Voicemail Pro configuration.
NEW QUESTION # 24
When creating an Avaya IP Office™ solution spanning over multiple sites, which type of trunk is used to interconnect the sites to each other?
- A. SIP
- B. H.323
- C. Avaya IP Office™ Line (SCN)
- D. SM
Answer: C
Explanation:
When creating an Avaya IP Office™ solution spanning multiple sites, the Avaya IP Office™ Line (SCN) trunk type is used to interconnect the sites. The SCN (Small Community Network) trunk allows multiple IP Office systems to communicate with each other, enabling features like call routing between sites, shared directory access, and centralized voicemail.
NEW QUESTION # 25
Which application should you use to access and configure the IP Office Security Settings, including configuring secure access to the IP Office system?
- A. Web Manager Application
- B. Manager Application
- C. Monitor Application
- D. System Status Application
Answer: B
Explanation:
Reference: https://downloads.avaya.com/css/P8/documents/100119917
NEW QUESTION # 26
What are the two essential requirements when planning for a Small Community Network (SCN)? (Choose two.)
- A. H.323
- B. IP Routes
- C. PRI trunks
- D. VCM channels
- E. Advanced Edition
Answer: B,D
Explanation:
Reference: http://downloads.avaya.com/css/P8/documents/003681836
NEW QUESTION # 27
A customer tells you that the Avaya IP Office™ VoIP system has too much lag time between the speaker and the listener.
Which two statements describe what you would do to determine the cause of the delay? (Choose two.)
- A. Examine the IP Telephone VoIP settings
- B. Use SSA.
- C. Enable RTCP monitoring.
- D. Use debug view.
- E. Check the PSTN Connection.
Answer: A,C
Explanation:
Examine the IP Telephone VoIP settings: Review the configuration of the IP Telephones to ensure there are no issues with codecs or other VoIP settings that could cause delays in call quality.
Enable RTCP monitoring: RTCP (Real-time Transport Control Protocol) can be used to monitor call quality metrics such as jitter, packet loss, and delay. Enabling this monitoring can help pinpoint the source of the lag.
NEW QUESTION # 28
When saving a configuration after making changes using the Manager Application, you get a warning that your configuration has errors.
Which step is needed to see the errors that are causing this warning message?
- A. Use the System Monitor application to view the configuration errors.
- B. In the Manager application, ensure that you have the Error List pane enabled and look for lines with a red circle with X icon in the list.
- C. In the Manager application, click on Solution to view the System Summary page and look for errors with a red circle with X icon in the list.
- D. In the Manager application, ensure that you have the Error List pane enabled and look for lines with a yellow triangle with exclamation icon in the list.
Answer: B
Explanation:
When you receive a warning about errors after making changes in the Manager Application, you can view the specific errors by enabling the Error List pane in the application. Errors are marked with a red circle with an X icon, indicating issues that need to be addressed before the configuration can be saved successfully.
NEW QUESTION # 29
For trunks with a combo card, which two types of interfaces could be present for connecting to Analog or Digital trunk lines? (Choose two.)
- A. BRI
- B. SIP
- C. Analog
- D. PRI
- E. E&M
Answer: A,C
Explanation:
Reference: https://downloads.avaya.com/css/P8/documents/100075176
NEW QUESTION # 30
The supervisor of the support hunt group needs to review the call recordings made for this group, but currently only has access to recorded calls for the supervisor's own account.
To allow reviewing of the support hunt group recordings, what needs to be done?
- A. Using the Manager application, edit the support group by enabling "Replay All Recordings" and adding the user to the "Replay Recordings For" list on the Voice Recording tab.
- B. Using the Manager application, edit the Support group by adding the user to the "Replay Recordings" list on the Members tab.
- C. Using the Manager application, edit the User by enabling "Replay All Recordings" and add the support group to the "Replay Recordings For" list on the Voice Recording tab.
- D. Using the Manager application, edit the User by enabling "Replay All Recordings" and adding the support group to the "Replay Recordings For" list on the User Portal tab.
Answer: C
Explanation:
To allow the supervisor to review call recordings for the support hunt group, you need to edit the user's profile using the Manager application. In the Voice Recording tab, enable the "Replay All Recordings" option and add the support group to the "Replay Recordings For" list. This configuration grants the supervisor access to all recordings related to the support group.
NEW QUESTION # 31
On an IP 500 control unit that has 12 DS30 modules configured, what is the maximum number of ISDN/PRI trunks that can be configured?
- A. 0
- B. 1
- C. 2
- D. 3
Answer: A
NEW QUESTION # 32
If calls into IP500 V2 are not ringing to the expected user, which statement accurately describes how to validate call routing?
- A. Wait until the system is idle and place test calls to listen to the ringing phone.
- B. Capture a System Monitor trace and escalate to Avaya for analysis.
- C. Use the System Status Application (SSA) to see the user to which the call is ringing.
- D. Use Customer Call Status (CCS) to see the user to which the call is ringing.
Answer: D
NEW QUESTION # 33
If the in-use trunk is out of service, a customer needs to ensure that outgoing calls can use a secondary route.
How would this be achieved?
- A. by enabling the In Service option and add the primary ARS in the In Service Route on the secondary ARS
- B. by enabling the In Service option and add a secondary ARS in the Out of Service Route on the primary ARS
- C. by setting an Out of Service trunk on the primary trunk
- D. by setting the Time Profile with a business hours profile, and adding a secondary ARS in the Out of Hours Route on the primary ARS
Answer: B
Explanation:
To ensure that outgoing calls can use a secondary route if the primary trunk is out of service, the In Service option should be enabled. You would then add a secondary ARS (Automatic Route Selection) in the Out of Service Route on the primary ARS. This ensures that if the primary trunk becomes unavailable, the secondary route will be used for outgoing calls.
NEW QUESTION # 34
A customer is experiencing poor call quality, including delay, jitter, and packet loss, when using a remote deskphone through the WAN.
Which three methods can a technician use to help diagnose and troubleshoot the problem? (Choose three.)
- A. Configure a VPN connection to the remote site to bypass WAN congestion and improve voice quality.
- B. Compare the WAN bandwidth usage during call setup and active call phases to determine if there are any bandwidth limitations.
- C. Enable and monitor SNMP traps on the WAN routers to detect any network or connectivity issues.
- D. Perform a packet capture and analysis of the WAN traffic using a network analyzer tool.
- E. Check the network performance metrics, such as latency and round-trip time, to identify any abnormal values.
Answer: B,D,E
NEW QUESTION # 35
Which method can be used to add new users to a Server Edition in Select mode?
- A. Outlook Pluqin
- B. LDAP
- C. LMS
- D. Duplicate User
Answer: B
Explanation:
The LDAP (Lightweight Directory Access Protocol) method can be used to add new users to a Server Edition in Select mode. LDAP integration allows for user information to be automatically imported from an existing directory service, such as Microsoft Active Directory, streamlining the user creation process.
NEW QUESTION # 36
When a voicemail message is left for a user, and if the customer is using Embedded Voicemail, where are the voice files held?
- A. on the Application Server
- B. on the User PC
- C. on the voicemail server
- D. on the System SD card
Answer: D
Explanation:
When a voicemail message is left for a user and the customer is using Embedded Voicemail, the voice files are stored on the System SD card. The SD card provides local storage for the voicemail system on the Avaya IP Office™, allowing users to access and manage their voicemail messages.
NEW QUESTION # 37
Which two email clients are fully supported for IP Office IMAP services, which enable users to retrieve their voicemail messages through specific email programs? (Choose two.)
- A. MS Outlook with Exchange Server
- B. Microsoft Office Communicator with Exchange Server
- C. Lotus Messages with Domino Server
- D. Lotus Notes with Domino Server
Answer: A,D
NEW QUESTION # 38
A user from a remote IP Office site contacts you to discuss a voicemail issue. You use the Manager program to check the multi-site IP Office network, but only your local IP Office is displayed.
What could be the reason for this issue?
- A. The remote sites are undergoing a reboot.
- B. Your login credentials are incorrect.
- C. No SCN users are available.
- D. The Unit/Broadcast address is set to 255.255.255.255.
Answer: C
NEW QUESTION # 39
After the ignition process, what tool can be utilized to configure the IP500 V2 and Server Edition systems, in a step-by-step manner, for configuring Users, Groups, and Lines?
- A. Avaya Management Tool
- B. Management Wizard
- C. Configuration Manager
- D. Configuration Wizard
Answer: B
NEW QUESTION # 40
A remote worker using Avaya Windows Communicator visits the office headquarters where IP Office and one-X® Portal are located.
Which two technologies can enable the worker to re-register locally? (Select two.)
- A. Extensible Messaging and Presence Protocol (XMPP)
- B. Session Border Controller
- C. Split-brain DNS
- D. Wi-Fi calling
- E. Port Address Translation (PAT)
Answer: C,D
Explanation:
Reference: https://downloads.avaya.com/css/P8/documents/100175092 Page: 40
NEW QUESTION # 41
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