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Salesforce-Slack-Administrator exam torrent Salesforce study guide
Salesforce Salesforce-Slack-Administrator Exam Syllabus Topics:
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NEW QUESTION # 37
You're the Primary Owner of your company's Slack Enterprise Grid org, managing a specific workspace.
What is the minimum role needed to accomplish workspace-level actions (such as changing settings, managing members)?
- A. Org Admin
- B. Roles Admin
- C. Workspace Admin
- D. Workspace Owner
Answer: D
Explanation:
Slack role definitions specify:
"Workspace Owners have the highest level of permissions at the workspace level, including setting permissions, managing members, and configuring settings." Workspace Admins (C) have significant permissions but not complete control. Org Admins (B) are for org- wide actions, and Roles Admin (D) is specific to assigning roles, not broader workspace management.
(Reference: Slack Administration Study Guide - Roles and Permissions Overview)
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NEW QUESTION # 38
What is a way to determine if an external person outside of your organization also uses Slack?
- A. Ask your Workspace Primary Owner if they can confirm if the person uses Slack.
- B. Search for the person's email in the "People" section of your sidebar.
- C. Invite them to a Slack Connect channel first to verify whether or not they use Slack.
- D. Search for the person's email in the "Slack Connect" section of your sidebar.
Answer: D
Explanation:
Slack Connect allows you to:
"Search for external users by entering their email address in the Slack Connect section of your sidebar to verify if their organization uses Slack." Inviting first (B) is less efficient. Asking your Workspace Owner (A) is manual. The "People" section (D) only searches internal directory members.
(Reference: Slack Administration Study Guide - Using Slack Connect Discovery)
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NEW QUESTION # 39
Lindy leads an internal communications team.
Her team wants to use public channels to gain more transparency in their internal communication. Employees currently tend to default to private channels/direct messages out of habit. Lindy needs to show employees the benefits of public channels.
Which initiative should Lindy proceed with to drive behavioral change?
- A. Solicit the help of Slack admins and champions to plan a Slack Day focused on the benefits of public channels and how they unlock the power of Slack's search capabilities.
- B. Encourage executives to model this behavior and communicate in public channels themselves.
- C. Work closely with the executive team, and have them mandate public channel usage.
- D. Temporarily disallow the creation of private channels through the admin settings, and share an announcement in Slack stating why and describing the benefits of Slack's search capabilities.
Answer: B
Explanation:
Slack adoption best practices emphasize:
"Behavior modeled by leadership has the greatest impact on changing how teams communicate. When executives and leaders use public channels, it sets a strong cultural example." Mandating behavior (Option B) or limiting private channel creation (Option A) can cause resistance, while education (Option D) is useful but less impactful than leadership modeling.
(Reference: Slack Administration Study Guide - Building a Public-First Culture)
NEW QUESTION # 40
You're an Org Admin for a global organization operating in multiple time zones. in your org-wide #help-slack channel, members are reporting that they are receiving notifications outside of their working hours from other members operating in different time zones. In addition to recommending Do Not Disturb (DND) preferences, how can you help promote a digital HQ at your organization and ensure that members are receiving notifications only during working hours? (Select the best answer.)
- A. Enable members to set reminders for themselves to send the message during shared working hours
- B. Enable members to view a recipient's local time within their profile before sending a message.
- C. Enable members to use the Scheduled Send feature so that messages can be sent during shared working hours,
- D. Enable members to set their profile status to Away whenever they are not online.
Answer: C
NEW QUESTION # 41
Brian, an Org Owner on Enterprise Grid, needs to ensure that all Slack data is archived and stored outside of Slack.
What does Brian need to do?
- A. Turn on Corporate exports to retrieve private data and store it elsewhere.
- B. Use a third-party eDiscovery app to retrieve and store data in a data warehouse.
- C. Contact Slack to set message and file retention policies at the Organization level to "Keep all messages".
- D. Enable DLP and quarantine all messages and files that need to be archived.
Answer: B
Explanation:
For ongoing external data archiving and retrieval:
"Slack recommends using a third-party eDiscovery or archiving app to pull Slack data and store it securely in a separate data warehouse or compliant system." Corporate exports (Option A) are manual and not continuous, retention policies (Option B) keep data inside Slack, and DLP (Option C) manages risk but not long-term archiving externally.
(Reference: Slack Administration Study Guide - Data Governance and eDiscovery Options)
NEW QUESTION # 42
You're a Workspace Admin for your organization's Slack Business+ instance. You need to report on the number of both daily and weekly active users within your workspace in the last 30 days.
Where can you find this information?
(Select the best answer.)
- A. Org analytics dashboard
- B. Message activity analytics
- C. Analytics members dashboard
- D. Workspace analytics dashboard
Answer: D
Explanation:
According to Slack official documentation:
"Workspace analytics allows Workspace Owners and Admins to view data about members, channels, and activity within the workspace, including daily and weekly active users." The Org Analytics Dashboard (A) is only available in Enterprise Grid. The Analytics Members Dashboard (C) focuses on member-specific stats, and Message Activity Analytics (D) focuses specifically on message data, not user activity overall.
(Reference: Slack Administration Study Guide - Workspace Analytics Overview)
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NEW QUESTION # 43
As an Org Admin in your organization's Slack Enterprise Grid instance, you manage the existing four workspaces. Since your org is rapidly growing, you need a way to communicate upcoming trainings that are available to the entire company.
What is the best action to ensure these communications are seen in each current and future workspace?
(Select the best answer.)
- A. Create an org-wide channel dedicated to company trainings.
- B. Create a multi-workspace channel for training that exists in each workspace.
C Have each Workspace Admin post in the correct public training channel. - C. Create a Slack Connect channel dedicated to company trainings.
Answer: A
NEW QUESTION # 44
You provide channel strategy recommendations to your organization and want to ensure the right level of information visibility.
In which situation would a private channel best suit the needs of the teams involved?
- A. Your organization is globally distributed and would like to create a channel specific to events occurring at your organization's headquarters location.
- B. A cross-functional team would like to explore new ideas for providing customer value on a new product line.
- C. A team within your organization has announced that they're kicking off a new project and will need a channel to collaborate.
- D. A team of human resources members and hiring team members need to have an ongoing discussion regarding an open role, including discussion of role requirements, compensation, and candidate information.
Answer: D
Explanation:
Slack recommends:
"Private channels are best for sensitive discussions such as hiring, compensation, or any confidential information that should not be visible to all workspace members." Projects (B), brainstorming (C), and event announcements (D) are usually better suited for public channels to maximize visibility.
(Reference: Slack Administration Study Guide - When to Use Private Channels)
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NEW QUESTION # 45
Britt is a Workspace Admin who created a public channel called #bread-buds for co-workers who enjoy bread- making.
The company has had new team members join, and the conversation has become more general about all types of carbohydrates. Britt decides it's time to expand the channel. Rather than rename it, Britt creates a new channel #carbohydrate-chats to be inclusive and start fresh with activity. At the same time, Britt wants to keep
#bread-buds so the team can reference baking instructions that have been gathered over the past few years, but she doesn't want anyone posting in it.
What should Britt do?
- A. Remove all members from #bread-buds, and invite them to #carbohydrate-chats.
- B. Post a message in #bread-buds redirecting everyone to #carbohydrate-chats, and archive #bread-buds.
- C. Convert #bread-buds to private, archive it, and direct everyone to #carbohydrate-chats.
- D. Delete #bread-buds, reference its messages as needed, and direct everyone to #carbohydrate-chats.
Answer: B
Explanation:
The best Slack practice for retiring an old channel but keeping its content accessible is:
"Post a message notifying members about the transition, then archive the channel. Archived channels are read- only but searchable." Archiving preserves the channel's history while preventing new posts, matching Britt's goals exactly.
(Reference: Slack Administration Study Guide - Managing Channel Lifecycle)
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NEW QUESTION # 46
You're a Slack Org Owner at Acme Inc, Several employees report that public channels are difficult to search and find. This results in channel sprawl or duplicative channels being created by employees. The Slack experience is now noisy and confusing. You need a solution to address this while still enabling members to create channels quickly.
What should you do?
(Select the best answer.)
- A. Post a list of global org-wide public channels in your Slack announcement channels to create awareness amongst employees
- B. Create a process to request public channel creation through Sack admins.
- C. Pin your organization's Slack Etiquette Guide to the org-wide Slack tips and tricks channel.
- D. Create and communicate a channel naming and creation policy that includes channel structure and naming convention for your organization.
Answer: D
NEW QUESTION # 47
Clint is a Workspace Owner on the Sales Workspace, and his organization is on Slack's Enterprise Grid plan.
Clint cannot find the option to make the #announcement-sales multi-workspace channel available to all Workspaces in the Org.
Who can give Clint multi-workspace channel permissions?
- A. The Sales Workspace Primary Owner can give multi-workspace channel permissions to Clint.
- B. A Workspace Owner, who already has multi-workspace channel permissions, can give them to Clint.
- C. Org Owners and Org Admins decide who can manage multi-workspace channels in this situation.
- D. Only Org Owners can manage multi-workspace channels.
Answer: C
Explanation:
In Enterprise Grid:
"Org Owners and Org Admins are responsible for assigning the permission to create and manage multi- workspace channels." Workspace Owners cannot independently assign this permission unless the Org-level Admins grant them the necessary rights.
(Reference: Slack Administration Study Guide - Enterprise Grid Channel Management)
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NEW QUESTION # 48
Your company is on the Slack Enterprise Grid plan. The marketing team is working on a new branding campaign and would like to add consultants to your org as Multi-Channel Guests.
What should the marketing team do to request access for these consultants?
(Select the best answer.)
- A. @mention their Workspace Admin in the appropriate #proj channel to request guest
- B. Direct message (DM) an Org Owner requesting that their consultants be added as guests.
- C. Add the consultants as full members to provide the most flexibility in their ability to access necessary channels.
- D. invite consultants through the workspace drop-down menu, and route approvals to a dedicated channel for admin approval.
Answer: B
NEW QUESTION # 49
You're an Org Admin who recently joined an organization with multiple workspaces, many of which were redundant. After working with Slack Professional Services to consolidate these workspaces, your leadership team has decided that all future workspace requests should only be approved if they meet specific requirements. You need to create a process that will most efficiently allow for new workspace requests and approvals.
What should you do?
- A. Post the requirements in the #general channel so that your members can see them.
- B. Inform users that if they want a new workspace they should reach out to you via direct message (DM).
- C. Create a workflow in the #help-admins channel that requires users to provide justification for their request.
- D. Enable workspace creation requests via Org Settings.
Answer: C
NEW QUESTION # 50
The marketing team at ACME Ltd has 10 team members and has a public channel called #marketing- discussion. The team collaborates and shares ideas on this channel. Now, other teams have joined, so the total channel membership is 50.
The marketing director has the following needs:
* There is an urgent marketing idea that must be prioritized in tomorrow morning's planning meeting.
* The 10 team members are the only ones attending the planning meeting.
* The 10 team members need to be notified before the meeting.
Of note, the marketing director sends urgent re-prioritization messages weekly.
How should the marketing director reach the marketing team?
- A. Use @here and @channel to notify the entire channel of the change.
- B. Create an @marketing-team user group and use the @marketing-team user group in #marketing- discussion to communicate the change in priority to the team that needs to be informed for tomorrow's team meeting.
- C. Post a message to #marketing-discussion, without notifying anyone.
- D. Send a separate direct message to each of the 10 team members notifying them of the change.
Answer: B
Explanation:
Slack recommends using user groups to efficiently notify a specific subset of people:
"User groups allow you to mention multiple people at once by tagging the group's handle, ensuring the right people are notified without disturbing unrelated members." Using @channel or @here would notify all 50 members unnecessarily. Sending 10 direct messages individually is inefficient and error-prone.
(Reference: Slack Administration Study Guide - User Groups and Targeted Notifications)
NEW QUESTION # 51
You're the Primary Org Owner of your org's Slack Enterprise Grid instance. Your Slack instance is comprised of a Global workspace and six additional workspaces aligned to each business unit. Your organization's Chief Product Officer (CPO) is looking for an asynchronous way to share and demo a major product release to the entire company.
What is the most efficient way for the CPO to accomplish this?
(Select the best answer.)
- A. Record a demo outside of Slack and import the file into a multi-workspace channel
- B. Create a public channel in the Product & Engineering workspace for everyone to join and share the new product release announcement in channel.
- C. Record a Slack Clip in an org-wide announcements channel to screen-share, and present the new product release.
- D. Start a Huddle in an org-wide announcements channel to screen-share, and present the new product release.
Answer: C
NEW QUESTION # 52
You are a Workspace Admin in your organization's Slack Pro instance. Your colleague notifies you that a user who was recently terminated is still active on Slack and causing a disturbance in the #general channel. Usually employees who are terminated are automatically deprovisioned in Slack through the SCIM API.
After investigating, you discover that your identity provider (IdP), Okta, is down. Which immediate steps should you take to address the issue?
- A. Change the member's email to a dummy email and perform a force loo out so they will not be able to log back in.
- B. Deactivate the member's account in Slack settings, and ask the Human Resources (HR) team to notify you of any other employee updates until Okta is working again.
- C. Temporarily make the ^general channel read-only, delete the offensive messages left by the member, and reach out to the member s previous manager asking them to intervene until the issue with Okta is resolved.
- D. Ask your IT team and Primary Org Owner to contact both Okta and Slack customer service right away to address the technical issue.
Answer: D
NEW QUESTION # 53
You're the Org Admin for a company's Slack Enterprise Grid organization. Currently, Workspace Admins can decide how guest invitations are managed within their workspace. You want to lock this policy so that guest invitations can only be approved by Org Owners and Admins.
What action should you take to make this change?
(Select the best answer)
- A. Notify users that guest Invitations must be submitted at the org level In the announcements channel.
- B. Lock guest invitations from each workspace's setting page.
- C. Ask the Org Owner to make this change because only Org Owners can change org-level policies and settings.
- D. Lock guest invitations from the org admin dashboard.
Answer: D
NEW QUESTION # 54
Incident managers at your organization use ServiceNow to prepare, detect, contain, and remediate major incidents What is the benefit of integrating Slack with an app like ServiceNow?
- A. Integrating an app allows you to bypass security settings since they're not applicable in Slack.
- B. Integrating an app allows third parties to access your Slack data and recommend similar apps to you in the future.
- C. Integrating an app gives you a unified view into what's happening in the app natively, without ever having to leave Slack.
- D. InCe9ratin9 an app means you never have to log in to the app natively.
Answer: C
NEW QUESTION # 55
You re an Org Admin for an organization with an Enterprise Grid plan. You receive a list of several full members who will be leaving the organization in 5 days, with the instruction to deactivate their accounts after their departure.
What is the best way to do this?
- A. Deactivate the members in the Organization Settings 'Members' tab.
- B. Request the Primary Org Owner do this, as they are the only one who can perform this action.
- C. Contact Slack via /feedback to get the members deactivated.
- D. Deactivate the members utilizing the SCIM API.
Answer: A
NEW QUESTION # 56
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