Exam Name: Microsoft Dynamics 365 Marketing Functional Consultant
Certification Provider: Microsoft
Corresponding Certification: Microsoft Dynamics 365
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Check Updated on: Oct 22, 2026
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Microsoft MB-220 Exam Overview:
| Certification Vendor: | Microsoft |
|---|---|
| Exam Name: | Microsoft Dynamics 365 Marketing Functional Consultant |
| Exam Number: | MB-220 |
| Real Exam Qty: | 40-60 |
| Available Languages: | English, French, Italian, Japanese, Portuguese (Brazil), Spanish, Chinese (Simplified), German |
| Related Certifications: | Microsoft Certified: Power Platform Functional Consultant Associate |
| Exam Duration: | 120 minutes |
| Exam Format: | Multiple response, Case study, Scenario-based, Multiple choice |
| Certificate Validity Period: | 2 years |
| Passing Score: | 700/1000 |
| Exam Price: | $165 USD |
| Recommended Training: | Microsoft Learn Learning Paths |
| Exam Registration: | Microsoft Learn Registration Pearson VUE |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Online proctored or onsite at authorized test centers |
| Pre Condition: | Recommended: Exam PL-200: Microsoft Power Platform Functional Consultant; experience with Dynamics 365 marketing applications |
| Official Syllabus URL: | https://learn.microsoft.com/en-us/credentials/certifications/exams/mb-220/ |
Microsoft MB-220 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Configure Dynamics 365 Customer Insights – Journeys | 10-15% | - Configure integration with other services - Configure forms, pages, and templates - Configure application settings |
| Manage customer journeys | 20-25% | - Implement automation and branching logic - Test, publish, and monitor journeys - Design and implement journeys |
| Manage marketing channels | 25-30% | - Create and manage marketing emails - Manage text messages and push notifications - Design and publish marketing pages and forms |
| Analyze insights and reports | 10-15% | - Measure campaign performance - Create and interpret reports and dashboards |
| Manage leads, contacts, and accounts | 1-5% | - Implement lead scoring and qualification - Create and manage records |
| Manage events and webinars | 10-15% | - Manage registrations and attendance - Plan and configure events - Integrate with webinar platforms |
| Manage segments and preferences | 15-20% | - Manage consent and compliance - Manage subscription centers and preferences - Create and manage segments |
Everything Candidates Ask About Microsoft Dynamics 365 Marketing Functional Consultant
The MB-220 exam, officially titled Microsoft Dynamics 365 Marketing Functional Consultant, is the qualifying exam for the Microsoft Certified: Dynamics 365 Customer Insights (Journeys) Functional Consultant Associate certification, which sits at the Associate level. Earning it shows employers that you have the skills the credential stands for, and it is a solid step forward on a Microsoft career path. It also connects to Microsoft Certified: Power Platform Functional Consultant Associate, so the effort you put in now keeps paying off as you advance.
The MB-220 exam gives you 40-60 questions to complete within 120 minutes. Do the math before exam day: divide the total time by the question count to set a steady per-question pace, and flag any item that stalls you so you can return to it after securing the easier points. The most reliable way to build that rhythm is a full timed practice test under the same limit, which is exactly what ActualVCE's test engines are designed for.
The passing score for Microsoft Dynamics 365 Marketing Functional Consultant is 700/1000, and the official registration fee is $165 USD. Keep in mind that a retake means paying that fee again in full, which makes an honest self-check worthwhile: before you book, sit a timed practice test and make sure you are consistently scoring above the passing line with some margin to spare.
According to the official requirements: Recommended: Exam PL-200: Microsoft Power Platform Functional Consultant; experience with Dynamics 365 marketing applications. Eligibility rules do change from time to time, so confirm the current details on the official exam page before you register.
Registration for the MB-220 exam is handled through the official channels below:
The exam is delivered in the following format: Online proctored or onsite at authorized test centers. Pick a date that leaves room for at least one full timed practice test beforehand.
Microsoft recommends the following official training options for candidates preparing for Microsoft Dynamics 365 Marketing Functional Consultant:
Courses build the foundation, but they work best alongside question practice. That is where ActualVCE comes in: the 250 practice questions in our MB-220 package let you rehearse the exam format at your own pace and see exactly where you stand.
Yes — ActualVCE offers a free PDF demo of the Microsoft Dynamics 365 Marketing Functional Consultant material, so you can review the question style and answer quality before you spend anything. After purchase, you also receive 365 days of free updates, and if your product expires you can extend the update service at a 50% discount from your member zone.
If you take the corresponding exam within 60 days of your purchase and do not pass, you are covered by the 100% Money Back Guarantee under clear conditions. To claim a full refund, submit a scan of your exam enrollment slip and your official Score Report PDF within two days of the exam; requests are processed within seven days. Note that sitting the exam within three days of purchase is not eligible, purchases that were never followed by an exam sitting do not qualify, free materials and expired orders are excluded, and the candidate name must match the payer name. Prefer an exchange instead? You can swap your product for two free exam packages of equal value and keep your update service. Delivery is immediate: your MB-220 material is ready for instant download and is also emailed to you within one minute of payment — contact customer service if nothing arrives within two hours. There is no limit on the number of computers you can install it on.
The current Microsoft Dynamics 365 Marketing Functional Consultant syllabus is organized into 7 exam domains. The first three are:
- Manage customer journeys (20-25%)
- Manage segments and preferences (15-20%)
- Analyze insights and reports (10-15%)
For the full domain and subtopic breakdown, see the Exam Topics section above — that is the outline your ActualVCE practice questions are mapped to.
Microsoft Dynamics 365 Marketing Functional Consultant Sample Questions:
You want to create a method that will alert sales people when a lead is ready to be sold to.
This method should automatically move the lead to the Sales-Acceptance stage of the lead life-cycle.
Which four steps must you take, in order to complete your task? (Choose four.) To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Correct Answer:
Explanation:
References:
https://docs.microsoft.com/en-gb/dynamics365/customer-engagement/marketing/set-up-lead-scoring
Your company sells its products through distributors to other businesses. You are responsible for marketing to the distributors.
For the next year, the vice president (VPJ of the sales department wants the marketing team to support their sales efforts by sending a weekly email to Primary Contacts for Distributor Accounts The email, which you have already developed, will include a list of all open opportunity records for each Distributor. The sales VP will be reviewing the Open and Click rates for the weekly email each week.
You need to enable this email to be sent each week for a year
What should you do?
- A. Set up a recurring journey with recurrence interval 7 and recurrence count 52.
- B. Create a new journey each week, as you cannot set up this type of email to occur weekly.
- C. Set up a recurring journey with recurrence interval 52 and recurrence count 7.
- D. Set up a real-time journey based on the opportunity form being submitted in Dynamics 365 Marketing.
Correct Answer: A 🗳️
Your company is hosting a series of events. You are responsible for configuring the events in Dynamics 365 Customer Insights - Journeys.
You plan to create an event template to save time when creating events in the future. Which three features can be saved as part of your event template?
NOTE: Each correct selection is worth one point.
- A. Webinar Settings
- B. Event Venues and Passes
- C. Basic Event Setup (name, description, type, etc.)
- D. Links to Sessions and Speakers
- E. Start and End Date of the next event that will be using the template
Correct Answer: A,B,C 🗳️
Your customer is using an outbound subscription center in Dynamics J65 Customer Insights - Journeys.
Due to data privacy concerns, they want to implement a global double opt-in for new subscriptions and consent preferences.
Vou need to configure the settings for this requirement.
Solution: Create an increase consent confirmation request message.
Does this meet the goal?
- A. Yes
- B. No
Correct Answer: A 🗳️
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You created a custom table and added it to your Microsoft Dynamics 365 Marketing application A few days later, you create a new system chart for the table. Users report that they are unable to select this chart when they select Show Chart from a table view screen.
You need to make the chart available for users to view in the app.
Solution: Edit the app using the Modern App Designer, select the table view from Pages on the left navigation pane, and deselect all charts from the table view panel on the right.
Does this meet the goal?
- A. Yes
- B. No
Correct Answer: B 🗳️
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