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Peoplecert CMS7 Exam Syllabus Topics:

Peoplecert ITIL V3 Foundation Sample Questions:

1. As a strategic tool for assessing the value of IT services, Financial Management applies to which of the following service provider types?
1) An internal service provider embedded within a business unit
2) An internal service provider that provides shared IT services
3) An external service provider

A) 2 and 3 only
B) All of the above
C) 1 and 2 only
D) 1 and 3 only

2. Which of the following BEST describes a Problem?

A) A Known Error for which the cause and resolution are not yet known
B) The cause of one or more Incidents
C) A serious Incident which has a critical impact to the business
D) The cause of two or more Incidents

3. Which of the following are the two primary elements that create value for customers?

A) Resources and capabilities
B) Value on investment (VOI) and return on investment (ROI)
C) Customer and user satisfaction
D) Service requirements and warranty

4. Which of the following is an example of capabilities?

A) A software update downloaded automatically to all laptops in an organization
B) Software to allow programmers to debug code
C) Menu driven range of facilities used to access service requests
D) Calls to the service desk to register standard changes

5. Which of the following best describes a Service Request?

A) Any request for change that is low risk and can be approved by the Change Manager without a CAB meeting
B) Anything that the customer wants and is prepared to pay for
C) A request from a User for information or advice, or for a Standard Change
D) Any request or demand that is entered by a user via a Self-Help web-based interface

Solutions: