[Dec-2021] Pass Avaya 33820X Exam in First Attempt Guaranteed!
Full 33820X Practice Test and 65 unique questions with explanations waiting just for you, get it now!
NEW QUESTION 29
Avaya Intelligent Xperiences provides different Avaya OneCloud deliveries.
Which software delivery is multi-tenant and designed for customers that require more standard feature functionality in their UC and CC solutions?
- A. Public
- B. CPaaS
- C. Hybrid
- D. Private
Answer: A
NEW QUESTION 30
A customer requires support for a solution that will allow call center supervisors to monitor the activity of groups of agents, and they need to know more about monitoring agents with the Elite Multichannel (EMC) Supervisor Plug-in, which is part of the EMC Desktop.
How any agents do the supervisors have the ability to monitor?
- A. 5 or less
- B. 15 or less
- C. 20 or less
- D. 10 or less
Answer: D
Explanation:
Reference:
https://documentation.avaya.com/ko-KR/bundle/PartnerCloudPoweredbyAvayaxCaaSSolutionDescription_r30/page/EMC_features_in_CCaaS.html
NEW QUESTION 31
An existing customer is interested in an Avaya Aura® suite that is comprised of the following applications:
* Desktop applications
* Call Routing Server
* Multimedia services
* Management applications
Based on these requirements, which solution would you recommend to the customer?
- A. Avaya Aura® Call Center Elite
- B. Avaya Proactive Contact
- C. Avaya Control Manager
- D. Avaya Aura® Elite Multichannel
Answer: D
NEW QUESTION 32
A Contact Center manager wants an application solution that will identify and determine the caller's intent through simple customer conversations using speech and self-service. They also want to serve themselves and eliminate geographic boundaries through true enterprise routing.
Which application solution will meet their requirements?
- A. Avaya Call Management System
- B. Avaya Intelligent Customer Routing
- C. Avaya Proactive Outreach Manager
- D. Avaya IX™ Workforce Engagement
Answer: B
NEW QUESTION 33
Which three statements are true for the Avaya Aura® Call Center Elite ordering process? (Choose three.)
- A. It is sold through Direct and Indirect channels.
- B. Call Center Elite 8.0 goes to market per the Avaya Global Product Distribution policy.
- C. Call Center Elite requires CMS.
- D. CC-Elite can be ordered as a standalone for a 3rd party PBX.
- E. Call Center Elite includes Business Advocate.
Answer: B,D,E
NEW QUESTION 34
Refer to the exhibit.
This high-level diagram shows what a customer's infrastructure might look like with their migration to Avaya OneCloud™ ReadyNow.
With the information in the exhibit, which routing technique would you place in the box with the question mark, to provide connectivity for application support?
- A. Multiprotocol Label Switching (MPLS) SD-WAN
- B. Multiprotocol TX Module (MTM)
- C. Multiprotocol Transmitter Module (MTM)
- D. Multiprotocol Ethernet (ME)
Answer: A
NEW QUESTION 35
Refer to the exhibit.
The exhibit contains the deployment options for Communication Manager.
What is the Virtual Appliance that Pod FX Is transitioning to?
- A. Avaya Common Platform (ACP)
- B. Avaya Application Server (AAS)
- C. Avaya Server Platform (ASP)
- D. Avaya Solutions Platform (ASP)
Answer: C
NEW QUESTION 36
Avaya Survey Assist is a multi-purpose application that allows you to easily create automated voice and SMS surveys. It supports full integration into the Avaya Experience Portal (AEP) and Proactive Outreach Manager (POM) for voice and SMS transactions.
Which two are current deployment options for Avaya Survey Assist? (Choose two.)
- A. Geo-redundancy
- B. Single Box
- C. Cluster Mode
- D. Upgradable Single Box
Answer: B,C
NEW QUESTION 37
An Elite Multichannel (EMC) Release 6.6 Server enhancement is support for Real-time reporting for how many agents with unicast?
- A. 0
- B. 1
- C. 2
- D. 3
Answer: D
Explanation:
Reference:
https://downloads.avaya.com/css/P8/documents/101056329#:~:text=EMC%206.6%20supports%20real%2Dtime%20reporting%20for%20500%20agents%20with%20unicast.
NEW QUESTION 38
Avaya Elite Multichannel (EMC) is a Microsoft Windows-based software feature set.
Avaya Elite Multichannel R6.6 integrates with MS Dynamics 365 in which two use cases? (Choose two.)
- A. Microsoft Dynamics (thick client) embedded with Avaya Elite Multichannel APIs (channel controls)
- B. Avaya Elite Multichannel agent desktop (thick client) and Microsoft Dynamics (thick client) embedded together on the agent desktop
- C. Avaya Elite Multichannel agent desktop (thick client) with Microsoft Dynamics web client
- D. Microsoft Dynamics (thin client) embedded with Avaya Elite Multichannel APIs (channel controls)
Answer: A,B
NEW QUESTION 39
A Call Center Elite customer is currently running only a voice channel, and does not have either Interaction Center (IC) or Elite Multichannel (EMC). Which product enables them to implement Multichannel?
- A. Avaya Breeze®
- B. Avaya Workspaces® for Elite
- C. Avaya Control Manager
- D. Avaya Oceana®
Answer: D
NEW QUESTION 40
A customer with a large Contact Center needs a self-service landing pad for incoming calls to handle all the requests that don't require agent support, and also provide a means to fairly distribute agent-bound calls among multiple sites by using Avaya Intelligent Customer Routing (ICR).
When there are multiple Communication Manager (CM) systems, what allows ICR to connect to the PSTN and CM with Call Center Elite systems via SIP?
- A. Avaya Aura® Session Manager
- B. Avaya Aura® Media Server
- C. Avaya Oceana®
- D. Avaya Session Border Controller
Answer: A
NEW QUESTION 41
Call Center Elite has the same deployment flexibility as Avaya Aura® Communication Manager (CM). Which two are deployment options for Call Center Elite? (Choose two.)
- A. Multiple Servers with Single VMS
- B. Cloud: Communication Manager with Call Center Elite on Amazon Web Services (AWS)
- C. CM Server Separation
- D. Multiple Server - Multiple VMS
Answer: B,C
NEW QUESTION 42
Avaya Aura® and Call Center Elite together help reduce the total cost of ownership (TCO) with centralization and consolidation.
Avaya's open architecture provides feature and investment options for any enterprise, and customers can choose from which two options? (Choose two.)
- A. Cloud Storage Box
- B. Cloud Contact Center with AACC
- C. Subscription-based payments
- D. Managed Private or Hybrid Networks
Answer: C,D
NEW QUESTION 43
Avaya OneCloud - Public Delivery leverages Avaya UC and CC technology and solutions for a seamless transition to the cloud. Which two options are available with Avaya OneCloud - Public Delivery? (Choose two.)
- A. IX™ Workforce Engagement
- B. IX™ Contact Center
- C. IX™ Orchestration
- D. IX,H Workplace
Answer: C,D
NEW QUESTION 44
Avaya Common Servers supported for new orders for Virtual Appliance Deployments of Avaya Aura® 8.1.x applications will be shipped with Dell Gen 10 servers using Intel Skylake processors. There are three (ASP 110, 120 and 130) variants of this Avaya Solutions Platform (ASP) that differ only in the way the software is loaded on the server, because the underlying hardware is the same.
Which two statements are true for the ASP 130? (Choose two.)
- A. Apps are installed, and host managed using vSphere web client or customer-provided vCenter server.
- B. Standard VMware version (non-customized) is used.
- C. Remote upgrade of servers is supported, and site visit is not required.
- D. Avaya provides tools to install/upgrade the VMware hypervisor.
Answer: A,B
NEW QUESTION 45
Avaya OneCloud IX,H Contact Center is a true, multi-tenant, complete Contact Center solution that provides a simplified cloud experience for operations and agents. A customer needs skill-based call center routing as part of their solution.
Which two IX™ Contact Center bundles offer this feature? (Choose two.)
- A. Reporting Bundle
- B. Basic Bundle
- C. Advanced Bundle
- D. Voice Bundle
Answer: A,B
NEW QUESTION 46
A Call Management System (CMS) Release 19 goes to market per the Avaya Global Product Distribution policy. It is sold through direct and indirect channels. The channel strategy and sales model are not affected by this release.
Which three are CMS Release 19 deployment options with the flexibility to meet the needs of every customer? (Choose three.)
- A. Oracle Sun Blade 150
- B. CMS Virtual Appliance OVA (Customer-provided VMware vSphere Platforms)
- C. Avaya Solutions Platform Servers
- D. Amazon Web Services
- E. Oracle Fire V880/V890
Answer: B,C,D
NEW QUESTION 47
An Avaya Aura® Call Center Elite customer wants an application solution with the following requirements:
* Synchronizes with a deskphone to share the control of telephony and agent features
* Includes capabilities of integrated video and Instant messaging
* Increases collaboration
* Reduces agent talk time and facilitates first call resolution
To meet these requirements, which two applications would you recommend to be used in conjunction with Call Center Elite? (Choose two.)
- A. Agent Desktop Displays (ADD)
- B. Avaya Agent for Desktop (AAfD)
- C. Agent Map
- D. Avaya one-X® Agent
Answer: B,D
NEW QUESTION 48
An Avaya customer has ordered an Avaya Call Management System (CMS) Release 19 without a turnkey server, for installation on one of their customer provided VMware vSphere systems.
The CMS Release 19 turnkey servers are provided by the Avaya Solutions Platform program, with the server fitting which profile?
- A. ASP 120
- B. ASP 130
- C. ASP 110
- D. ASP 100
Answer: A
NEW QUESTION 49
A customer requires a backup AEP system maintained in a different geographical location, where a manual process will move the licenses from the primary to the backup site.
Which disaster recovery solution would you recommend to this customer using Enterprise Wide Licensing?
- A. Primary-Secondary
- B. Primary-Backup
- C. Active-Passive
- D. Active-Active
Answer: A
NEW QUESTION 50
A customer requires a backup AEP system maintained in a different geographical location, where a manual process will move the licenses from the primary to the backup site.
Which disaster recovery solution would you recommend to this customer using Enterprise Wide Licensing?
- A. Primary-Secondary
- B. Primary-Backup
- C. Active-Passive
- D. Active-Active
Answer: C
NEW QUESTION 51
Refer to the exhibit.
In this example, the target market is enterprise contact centers and general enterprise telephony customers who are implementing CTI applications with Communications Manager.
Which open standards-based solution runs on a Linux server, is tightly integrated with a Communication Manager and Elite Multichannel solution, and is missing from this diagram?
- A. Avaya Aura® Media Server
- B. Avaya Aura® Session Border Controller
- C. Avaya Aura® Session Manager
- D. Avaya Aura® Application Enablement Services
Answer: D
NEW QUESTION 52
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