Course 2023 33820X Test Prep Training Practice Exam Download
33820X Exam Info and Free Practice Test Professional Quiz Study Materials
NEW QUESTION 32
Avaya Survey Assist is a multi-purpose application that allows you to easily create automated voice and SMS surveys. It supports full integration into the Avaya Experience Portal (AEP) and Proactive Outreach Manager (POM) for voice and SMS transactions.
Which two are current deployment options for Avaya Survey Assist? (Choose two.)
- A. Single Box
- B. Upgradable Single Box
- C. Geo-redundancy
- D. Cluster Mode
Answer: A,D
NEW QUESTION 33
Refer to the exhibit.
The exhibit contains the deployment options for Communication Manager.
What is the Virtual Appliance that Pod FX Is transitioning to?
- A. Avaya Solutions Platform (ASP)
- B. Avaya Server Platform (ASP)
- C. Avaya Application Server (AAS)
- D. Avaya Common Platform (ACP)
Answer: A
NEW QUESTION 34
Avaya Common Servers supported for new orders for Virtual Appliance Deployments of Avaya Aura® 8.1.x applications will be shipped with Dell Gen 10 servers using Intel Skylake processors. There are three (ASP 110, 120 and 130) variants of this Avaya Solutions Platform (ASP) that differ only in the way the software is loaded on the server, because the underlying hardware is the same.
Which two statements are true for the ASP 130? (Choose two.)
- A. Avaya provides tools to install/upgrade the VMware hypervisor.
- B. Remote upgrade of servers is supported, and site visit is not required.
- C. Standard VMware version (non-customized) is used.
- D. Apps are installed, and host managed using vSphere web client or customer-provided vCenter server.
Answer: C,D
NEW QUESTION 35
Refer to the exhibit.
This exhibit shows an example of the Call Management System (CMS) and Call Center Elite architecture. A customer wants CMS so It can manage their separate business units, departments, or locations from a single reporting point.
How many Automatic Call Distribution (ACD) queues can a single CMS system report on?
- A. 0
- B. 1
- C. 2
- D. 3
Answer: B
NEW QUESTION 36
With the pre-built Virtual Private Clouds (VPCs) of Avaya OneCloud™ ReadyNow, Avaya is providing a robust foundation for enterprise cloud deployments. Each VPC Is built as a dedicated software image of Avaya's market leading Contact Center solutions.
What Is the default VPC hardware and software configuration?
- A. Dedicated hardware and shared software
- B. Dedicated hardware and dedicated software
- C. Shared hardware and shared software
- D. Shared hardware and dedicated software
Answer: D
NEW QUESTION 37
Which three statements are true for the Avaya Aura® Call Center Elite ordering process? (Choose three.)
- A. Call Center Elite requires CMS.
- B. Call Center Elite includes Business Advocate.
- C. Call Center Elite 8.0 goes to market per the Avaya Global Product Distribution policy.
- D. It is sold through Direct and Indirect channels.
- E. CC-Elite can be ordered as a standalone for a 3rd party PBX.
Answer: B,C,E
NEW QUESTION 38
An agent license in Avaya Call Management System is consumed for each agent logged in to at least one measured skill. Regardless of the number of skills assigned to an agent, only one CMS agent license Is consumed when an agent logs In to one or more measured skills. Agent licenses are enabled on CC Elite and CMS, and the Elite Agent licenses are for the ACD functionality.
If CMS is reporting on three ACDs with 500 active agents each, how many agents would it be licensed for?
- A. 0
- B. 1
- C. 2
- D. 3
Answer: D
NEW QUESTION 39
Which two statements about the enhancements to Elite Multichannel Release 6.6 security are true? (Choose two.)
- A. Elite Multichannel 6.6 uses SSLv3
- B. All connections to EMC 6.6 Servers use only TLS 1.2 to communicate.
- C. Support for TLS 1.0 and 1.1 have been dropped from EMC 6.6.
- D. Elite Multichannel 6.6 supports WebLM Release 6.x.
Answer: A,B
NEW QUESTION 40
Refer to the exhibit.
This high-level diagram shows what a customer's infrastructure might look like with their migration to Avaya OneCloud™ ReadyNow.
With the information in the exhibit, which routing technique would you place in the box with the question mark, to provide connectivity for application support?
- A. Multiprotocol Transmitter Module (MTM)
- B. Multiprotocol TX Module (MTM)
- C. Multiprotocol Ethernet (ME)
- D. Multiprotocol Label Switching (MPLS) SD-WAN
Answer: C
NEW QUESTION 41
Avaya Survey Assist is a multi-purpose application that allows you to easily create automated voice and SMS surveys. It supports full integration into the Avaya Experience Portal (AEP) and Proactive Outreach Manager (POM) for voice and SMS transactions.
Which two are current deployment options for Avaya Survey Assist? (Choose two.)
- A. Geo-redundancy
- B. Single Box
- C. Upgradable Single Box
- D. Cluster Mode
Answer: A,C
NEW QUESTION 42
A customer has inquired about Avaya Callback Assist (CBA) to learn about immediate and scheduled callbacks with Avaya Experience Portal. From a technical and administration standpoint, CBA supports which two environments? (Choose two.)
- A. SIP
- B. EC500
- C. PRI
- D. CTI
Answer: A,D
NEW QUESTION 43
A customer requires a backup AEP system maintained in a different geographical location, where a manual process will move the licenses from the primary to the backup site.
Which disaster recovery solution would you recommend to this customer using Enterprise Wide Licensing?
- A. Primary-Secondary
- B. Active-Active
- C. Primary-Backup
- D. Active-Passive
Answer: D
NEW QUESTION 44
Workspaces for Elite with POM Integration can Increase agent productivity by providing a unified desktop for agents to handle all inbound and outbound voice tasks, and which three types of calls? (Choose three.)
- A. Progressive
- B. Predictive
- C. Performance
- D. Proficient
- E. Preview
Answer: A,C,E
NEW QUESTION 45
Workspaces for Elite with POM Integration can Increase agent productivity by providing a unified desktop for agents to handle all inbound and outbound voice tasks, and which three types of calls? (Choose three.)
- A. Progressive
- B. Performance
- C. Predictive
- D. Proficient
- E. Preview
Answer: A,C,E
NEW QUESTION 46
A customer requires a Call Center feature that will provide the following:
* A routing algorithm to manage agents, call volumes, service levels, and predict call wait time
* As agents become available, select the next contact based on defined business objectives to meet service levels across the enterprise.
To meet these requirements, which Call Center Elite feature would you recommend?
- A. Best Service Routing
- B. Expert Agent Selection
- C. Advanced Call Vectoring
- D. Business Advocate
Answer: D
NEW QUESTION 47
You are designing a solution for a customer with Avaya IX™ Workforce Engagement and Avaya Contact Recorder (ACR) in their contact center.
When determining the number of DSP's required for agent recording in an all IP environment using DMCC Call Recording, what is the recommended ratio used?
- A. Number of agents X 3 = DSPs
- B. Number of agents X 4 = DSPs
- C. Number of agents X 2 = DSPs
- D. Number of agents X 5 = DSPs
Answer: D
NEW QUESTION 48
An existing customer is interested in an Avaya Aura® suite that is comprised of the following applications:
* Desktop applications
* Call Routing Server
* Multimedia services
* Management applications
Based on these requirements, which solution would you recommend to the customer?
- A. Avaya Proactive Contact
- B. Avaya Control Manager
- C. Avaya Aura® Elite Multichannel
- D. Avaya Aura® Call Center Elite
Answer: C
NEW QUESTION 49
A customer wants an Avaya Elite Multichannel R6.6 solution with the following deployment options:
* Single Server
* Multiple Server - Single VMS
* Multiple Server - Multiple VMS
In a Multiple Server - Single VMS Preferred Deployment option, which three are the part of the 3-server solution? (Choose three.)
- A. EMC-CORE
- B. EMC-VMS
- C. EMC-XML
- D. EMC-SQL-DB
- E. EMC-IDS
Answer: A,D,E
NEW QUESTION 50
You have designed a reference solution that includes the Avaya G450 Media, which is targeted for mid-to-large sized branch offices, medium sized standalone businesses, or small campus environments.
The robust TDM capabilities for scalability and deployment flexibility Includes 192 analog or digital (DCP) ports, up to 8 Tl/E1s up to 10,000 Busy Hour Call Completions, and how much DSP channel capacity?
- A. 0
- B. 1
- C. 2
- D. 3
Answer: A
Explanation:
Reference:
https://www.trcnetworks.com/avaya-media-gateways-g250g350g430g450g650g860ig550/
NEW QUESTION 51
An agent license in Avaya Call Management System is consumed for each agent logged in to at least one measured skill. Regardless of the number of skills assigned to an agent, only one CMS agent license Is consumed when an agent logs In to one or more measured skills. Agent licenses are enabled on CC Elite and CMS, and the Elite Agent licenses are for the ACD functionality.
If CMS is reporting on three ACDs with 500 active agents each, how many agents would it be licensed for?
- A. 0
- B. 1
- C. 2
- D. 3
Answer: B
NEW QUESTION 52
An Avaya customer has ordered an Avaya Call Management System (CMS) Release 19 without a turnkey server, for installation on one of their customer provided VMware vSphere systems.
The CMS Release 19 turnkey servers are provided by the Avaya Solutions Platform program, with the server fitting which profile?
- A. ASP 120
- B. ASP 130
- C. ASP 110
- D. ASP 100
Answer: C
NEW QUESTION 53
Which two statements about the enhancements to Elite Multichannel Release 6.6 security are true? (Choose two.)
- A. All connections to EMC 6.6 Servers use only TLS 1.2 to communicate.
- B. Elite Multichannel 6.6 supports WebLM Release 6.x.
- C. Elite Multichannel 6.6 uses SSLv3
- D. Support for TLS 1.0 and 1.1 have been dropped from EMC 6.6.
Answer: A,D
NEW QUESTION 54
Avaya OneCloud IX,H Contact Center is a true, multi-tenant, complete Contact Center solution that provides a simplified cloud experience for operations and agents. A customer needs skill-based call center routing as part of their solution.
Which two IX™ Contact Center bundles offer this feature? (Choose two.)
- A. Voice Bundle
- B. Basic Bundle
- C. Advanced Bundle
- D. Reporting Bundle
Answer: B,D
NEW QUESTION 55
With the pre-built Virtual Private Clouds (VPCs) of Avaya OneCloud™ ReadyNow, Avaya is providing a robust foundation for enterprise cloud deployments. Each VPC Is built as a dedicated software image of Avaya's market leading Contact Center solutions.
What Is the default VPC hardware and software configuration?
- A. Dedicated hardware and shared software
- B. Dedicated hardware and dedicated software
- C. Shared hardware and shared software
- D. Shared hardware and dedicated software
Answer: B
NEW QUESTION 56
......
Get 100% Authentic Avaya 33820X Dumps with Correct Answers: https://www.actualvce.com/AVAYA/33820X-valid-vce-dumps.html