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HP HP5-H10D Exam Syllabus Topics:

HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

Question 1

Which HP program utilizes an external agency that contacts, on behalf of partners, a list of customers with
expiring HP Care Pack Services in order to encourage the customers to renew their engagement?

A. HP Contractual Services
B. Aftermarket Channel Facilitation Program
C. HP Channel Services Network
D. Services360 Pro

Question 2

Which HP PPS Services value propositions allow customers to concentrate on business activities rather
than IT issues? (Select three.)

A. Protection
B. Simplification
C. Trusted vendor
D. Security
E. Cost savings

Question 3

Which HP PPS Services can be offered to a customer when their previous engagement arrives at renewal?
(Select two.)

A. HP Contractual Services
B. HP Post Warranty Care Pack
C. HP Refresh Services
D. HP Defective Media Retention
E. HP Maintenance Kit replacement

Question 4

Which statement is true about the duration of the risk mitigation services?

A. Duration of services is based on warranty duration and extensions.
B. Duration of services is based on event type, depending on the hardware issue.
C. Duration of services can be from 1 to 2 years, depending on hardware to support and geography.
D. Duration of services can be from 1 to 5 years, depending on hardware to support and geography.

Question 5

When do HP Care Pack Services need to be registered?

A. within 10 days after the purchase of the care pack
B. within 10 days after the purchase of the hardware
C. within 30 days after the expiration of the warranty
D. within 90 days after the purchase of the hardware

Solutions: